2/10 Terrible
Ibrahim
Traveled with partner
Sep 22, 2024
Disliked: Staff & service, amenities
Didn’t receive service worthy of a five star hotel.
Went to eat dinner at the in house restaurant and saw a rodent after we had ordered our meal. I asked for our order to be cancelled as I didn’t want to eat after what I had witnessed. That seemed to be an issue and they were not happy.
The check in was abrupt and I was told absolutely zero about the hotel. I was given one room key, so I asked for another. That seemed to be an issue and the second room key didn’t work.
Room service ends at 21:30.
The room I had booked was nice.
The level of service is not worthy of a five star hotel.
Great location if you are visiting London. Right on the riverside and tower bridge is less than a five minute walk away. The property looks really nice but the service leaves a lot to be desired.
Ibrahim
Stayed 1 night in Sep 2024