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St. Pancras Renaissance Hotel London

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for St. Pancras Renaissance Hotel London

3 restaurants, breakfast, lunch, dinner served; British cuisine
Daily cooked-to-order breakfast for a fee
Boating
3 restaurants, breakfast, lunch, dinner served; British cuisine
3 restaurants, breakfast, lunch, dinner served; British cuisine

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
Euston Road, London, England, NW1 2AR
  • Russell Square
    12 min walk
  • Tottenham Court Road
    17 min walk
  • The British Museum
    20 min walk
  • London (LHR-Heathrow)
    50 min drive

Room options

View all photos for House, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

House, 1 King Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior House, 1 King Bed, Non Smoking

Superior House, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Superior House, 1 King Bed, Non Smoking

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe House, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe House, Non Smoking

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Suite, 1 Bedroom (The Haywood Suite)

Suite, 1 Bedroom (The Haywood Suite) | Living room | 37-inch LCD TV with satellite channels, TV, pay movies

Suite, 1 Bedroom (The Haywood Suite)

  • 1614 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior House, 2 Twin Beds, Non Smoking

Superior House, 2 Twin Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Superior House, 2 Twin Beds, Non Smoking

  • 322 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Premier Room, 1 King Bed, Non Smoking

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms (The Royal Suite, Includes Kitchen)

Royal Suite, 3 Bedrooms (The Royal Suite, Includes Kitchen) | Living area | 37-inch LCD TV with satellite channels, TV, pay movies

Royal Suite, 3 Bedrooms (The Royal Suite, Includes Kitchen)

  • 2668 sq ft
  • Sleeps 8
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms (The Queen Victoria Suite)

Suite, 2 Bedrooms (The Queen Victoria Suite) | Living area | 37-inch LCD TV with satellite channels, TV, pay movies

Suite, 2 Bedrooms (The Queen Victoria Suite)

  • 1162 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Sir John Betjeman Suite)

Suite, 1 Bedroom (Sir John Betjeman Suite) | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom (Sir John Betjeman Suite)

  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Superior House, 2 Queen Beds, Non Smoking

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Sir George Gilbert Scott Suite)

Suite, 1 Bedroom (Sir George Gilbert Scott Suite) | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom (Sir George Gilbert Scott Suite)

  • 1614 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Grand Suite, 1 King Bed (Grand Staircase Suite, Chambers Club)

Grand Suite, 1 King Bed (Grand Staircase Suite, Chambers Club) | Premium bedding, down comforters, pillowtop beds, minibar

Grand Suite, 1 King Bed (Grand Staircase Suite, Chambers Club)

  • 785 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Non Smoking

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Grand Suite, 1 King Bed, Non Smoking

  • 645 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Standard London

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (1427)
The price is $219
per night
$263 total
includes taxes & fees
Jan 5 - Jan 6
The Standard London

About the neighborhood

London

A stay at St. Pancras Renaissance Hotel London places you in the heart of London, a 4-minute drive from The British Museum and 8 minutes from Big Ben. .This luxury hotel is 2.8 mi (4.4 km) from London Eye and 2.9 mi (4.7 km) from Hyde Park.

What's nearby

  • The British Museum - 20 min walk
  • Big Ben - 8 min drive
  • London Eye - 9 min drive
  • Hyde Park - 9 min drive
  • Buckingham Palace - 10 min drive

Getting around

  • London (QQS-St. Pancras International Train Station) - 3 min walk
  • King's Cross & St. Pancras Underground Station - 4 min walk
  • Heathrow Airport (LHR) - 50 min drive

Restaurants

  • ‪Chambers Club - ‬3 min walk
  • ‪GNH Bar - ‬4 min walk
  • ‪Booking Office Bar & Restaurant - ‬2 min walk
  • ‪Fortnum & Mason - ‬4 min walk
  • ‪Burger King - ‬2 min walk

About this property

St. Pancras Renaissance Hotel London

Luxury hotel with 3 restaurants connected to a shopping center in London
St. Pancras Renaissance Hotel London offers 245 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 245 individually decorated guestrooms, featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a 24-hour fitness center. This Victorian hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy British cuisine at Booking Office 1869, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in London? This hotel has 4850 square feet (451 square meters) of space consisting of conference space and 12 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Booking Office 1869 - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
The Hansom - This restaurant specializes in British cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
MI+ME - Onsite restaurant. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
St. Pancras Renaissance Hotel London is listed in the 2012 Condé Nast Traveler Hot List.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 37 per day)
  • Self parking on site (GBP 80 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 to 35 per person
  • 2 bars/lounges
  • 3 restaurants
  • Couples/private dining

Restaurants on site

  • Booking Office 1869
  • MI+ME
  • The Hansom

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 4,850 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator (35 inch wide door)
  • Grab bar in shower (27 inches high)
  • Grab bar near toilet (27 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (41 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from November 12 2024 to January 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 40 per pet, per night, plus a one-time cleaning fee of GBP 30
Service animals are welcome, and are exempt from fees
2 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 80.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 25 to 35 per person
  • Self parking fee: GBP 80 per day
  • Nearby parking fee: GBP 37 per day (2625 ft away)
  • Pet fee: GBP 40 per pet, per night plus GBP 30 one-time cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel London St. Pancras
London St. Pancras Hotel
London St. Pancras Hotel Renaissance
London St. Pancras Renaissance
London St. Pancras Renaissance Hotel
Renaissance Hotel London St. Pancras
Renaissance London St. Pancras
Renaissance London St. Pancras Hotel
St. Pancras Renaissance London
St. Pancras Renaissance London Hotel
St. Pancras Renaissance London Hotel England
St. Pancras Renaissance Hotel London
St. Pancras Renaissance Hotel
St. Pancras Renaissance
St Pancras Renaissance London
St. Pancras Renaissance Hotel London Hotel
St. Pancras Renaissance Hotel London London
St. Pancras Renaissance Hotel London Hotel London

St. Pancras Renaissance Hotel London Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 561 out of 1009 reviews" "
Rating 8 - Good. 217 out of 1009 reviews" "
Rating 6 - Okay. 111 out of 1009 reviews" "
Rating 4 - Poor. 68 out of 1009 reviews" "
Rating 2 - Terrible. 52 out of 1009 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kirsten

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was always smiling and very helpful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Taeseok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Khuram

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, short stay with family!
Great Hotel and great location. Beautiful heritage and architecture. I would have given this review a 5 star but I only have one complaints - there was a bad smell to all the towels and hallways. Unusual but I am curious if someone else felt the same.
Stayed 2 nights in Sep 2024

6/10 Okay

Holly, Laguna Niguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful building and property. Wonderful staff. The room we were given for our stay was not good. Housekeeping was great though. Room did NOT meet expectations or match the quality of the rest of the hotel. Location is very convenient for travel to anywhere by train, tube, or bus. We enjoyed our meals in the Booking Office Restaurant and Bar was wonderful with fantastic service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Stewart, long beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marriot is built into a refurbished railway station, still active, and uses the historical facilities of the station as part of its public spaces. The staff were outstanding. The facilities were excellent. Although the rooms appeared of recent construction, our room was spacious with plenty of room for a king bed, chaise long and large table. The bathroom was well equipped. The major advantages were access to the trains (including the Eurostar to Paris) and a majore shopping and dining area in the station concourse.
Stayed 6 nights in Sep 2024

4/10 Poor

Christopher

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Had a unsatisfactory stay at the property in July. Thought I would give it a second chance as we were back in London with work. It will not be getting a third chance. Pictures on expedia's website do not match the rooms. Absolutely tiny bathroom which needed renovation. Front desk managed to lose our luggage almost making us miss our train. It's an OK hotel but the service does not match the cost.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful exterior and common areas. Staff is excellent- responsive, polite, kind and very helpful. The dining areas, bar and entry area as well as exterior are very grand and inviting. Rooms are adequate but a bit tired and worn with stained carpeting. Location could not be better - especially for train travel!
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and accommodating.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. We chose a quiet room over a view room. Our room was very quiet and the bed was comfortable. The Booking Room bar and restaurant is one of the most beautiful places we have ever seen. The colors and lighting were so pretty! We picked this hotel for its close proximity to the St. Pancras train station for our trip London to Paris by rail. Fantastic choice! You walk right out of the hotel and into the station. Highly recommend!
Stayed 1 night in Sep 2024

10/10 Excellent

william james

Stayed 1 night in Sep 2024

10/10 Excellent

Paula

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Fabulous hotel in unbeatable location!
Stayed 1 night in Aug 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a beautiful property. The bathrooms need updating with walk in showers but I did appreciate that you had something for my 83 yr old Mom to hang onto. The breakfast was exceptional!
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was par excellence! The staff were so helpful and even remembered my name a day later. I've never experienced such a high level of service.
Stayed 2 nights in Aug 2024

8/10 Good

Alina Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing historic building and lovely atmosphere for dinner/drinks at the Booking Office. Staff courteous and helpful. Very easy access to St Pancras International. The only reason the hotel gets four stars from us is the wall view from the room and what we felt was not a sufficiently comfortable bed (mattress seemed extremely firm).
Stayed 1 night in Aug 2024

10/10 Excellent

Sharryn

Stayed 2 nights in Aug 2024

10/10 Excellent

mubarak

Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Old Hotel
Very comfortable stay in this grand old hotel. Spacious suite and perfect location for our Eurostar journey to Paris from the adjacent train station. I wish I had known about the suite-to-seat expedited check-in service that the hotel and Eurostar coordinate, but you had to let the hotel know 72 hours in advance. It would have saved us a lot of queueing! Excellent breakfast.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Expected more hospitality (especially for the $$$)
We just expected more from this high-end hotel. It was a relatively clean room. We felt safe in our room and at the hotel. The hotel is close to the tube and train station. You are also close to the trendy Coals-Drop-Yard. However, our room wasn't available until 8pm. Although they did give us access to the club lounge. The food was cleaned up for the evening, so our children were very hungry, because we didn't expect not being checked in for 90 min after we arrived. We didn't receive housekeeping until the end of our fourth day. We had to keep asking for towels and toilet paper. Then directly asked to have our room cleaned on the fourth morning it wasn't done when we came back in the afternoon. Having to ask again when we went to dinner, it was then that is was finally cleaned and refreshed. Then the hours kids are allowed in the pool, were extremely limiting. Making my kids say this place hates kids. Like I said we just expected more from this high-end of a hotel.
Stayed 6 nights in Jul 2024

10/10 Excellent

teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities
BEAUTIFUL hotel. Really grand with the historical architecture. Gorgeous. Room was nice, as was bathroom. Can't beat the walkability of the area and the metro right on the corner.
Stayed 4 nights in Aug 2024

10/10 Excellent

Mark, Longwood

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a top-notch hotel in every way. The beautiful grand foyer is really quite an eyeful and very inviting. I was especially impressed by the friendliness of the staff and how remarkably helpful everyone they all were. You'll be hard pressed to find a hotel better than this one.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

ana

Traveled with family
Liked: Staff & service
Mediocre rooms at best
Chose this hotel for some wow factor and prestige, which delivered on the exterior, check-in area / conservatory and booking office. Our room
Stayed 1 night in Aug 2024

4/10 Poor

Christopher

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Check-in was a nightmare. Room wasn't ready. We were moved to a different room which wasn't suitable. Had to make numerous visits to the front desk. One 'gentleman' was incredibly unhelpful and awkward. They actually gave us a bottle of sparkling wine as an apology and then took it away when we left the room briefly. Pictures on Expedia's website do not match the actual suite I booked. Bathroom was tiny. I'd actually dispute it was a 'suite.' Basically a slightly larger room. Chambers Club was OK although the food offerings were pretty limited. Extremely expensive for the room provided. Could have stayed at The Dorchester for less money.
Stayed 2 nights in Aug 2024