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Sandman Hotel & Suites London Downtown

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandman Hotel & Suites London Downtown

Exterior
Lobby
Interior
Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker

Reviews

7.2 out of 10

Good

Popular amenities

  • Pet friendly
  • Air conditioning
  • Housekeeping
  • Parking available
  • Laundry

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    7 min walk
  • Victoria Park
    8 min walk
  • Centennial Hall
    10 min walk
  • London, ON (YXU-London Intl.)
    15 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Combined shower/tub, hair dryer, towels

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About the neighborhood

London

With a stay at Sandman Hotel & Suites London Downtown, you'll be centrally located in London, a 2-minute drive from Budweiser Gardens and 5 minutes from University of Western Ontario. .This hotel is 0.3 mi (0.4 km) from Jonathon Bancroft-Snell Gallery and 0.3 mi (0.5 km) from Citi Plaza Mall.

What's nearby

  • London Convention Center - 7 min walk
  • Victoria Park - 8 min walk
  • London Music Hall - 11 min walk
  • Covent Garden Market - 12 min walk
  • Budweiser Gardens - 12 min walk

Getting around

  • London, ON (XDQ-London Train Station) - 11 min walk
  • London, ON (YXU-London Intl.) - 15 min drive

Restaurants

  • ‪Tim Hortons - ‬13 min walk
  • ‪Queens Cafe - ‬9 min walk
  • ‪The Morrissey House - ‬1 min walk
  • ‪Crabby Joe's Tap & Grill - ‬4 min walk
  • ‪Coffee Culture - ‬5 min walk

About this property

Sandman Hotel & Suites London Downtown

Hotel with free breakfast, near Budweiser Gardens
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 109 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
A complimentary full breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.
A complimentary full breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 28.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 35 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 296 out of 1058 reviews" "
Rating 8 - Good. 326 out of 1058 reviews" "
Rating 6 - Okay. 218 out of 1058 reviews" "
Rating 4 - Poor. 113 out of 1058 reviews" "
Rating 2 - Terrible. 105 out of 1058 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
I felt so unsafe from the moment I got there. There were delinquents outside doing drugs. The underground parking would not accommodate the size of my vehicle and it was not closed off to the general public anyway there was a party at about 2 AM on my floor as a result, I had no sleep, I might as well not have stayed at a hotel when I mentioned it to the concierge in the morning, laughed at his head
Stayed 1 night in Sep 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Close to where i needed to go (RBC Convention Centre) but quite noisy, i.e. outside traffic noice, sirens, yelling on the street, etc.
Stayed 2 nights in Sep 2024

6/10 Okay

Douglas

Liked: Staff & service
Disliked: Property conditions & facilities
Poor condition. Property has seen better days. Poor buffet breakfast. Expensive. Best Western Airport is a better choice.
Stayed 1 night in Sep 2024

6/10 Okay

Julia

Liked: Staff & service
We asked for the bathroom to be cleaned after they told us we could ask and they responded with attitude saying “they can’t just drop everything to come clean”. i responded saying i know that, we meant for the next day…. they never showed up. everything else was fine. the lady working desk was so nice.
Stayed 2 nights in Sep 2024

8/10 Good

Karen

Stayed 1 night in Sep 2024

4/10 Poor

Elise

Disliked: Cleanliness, property conditions & facilities
Price could definitely be lower for the side of town its on. Theres security in the lobby but anyone can still walk in and get to your hotel room. Hotel room (Master King) was not ready even though I was given the key and told to go upstairs. Hair was left in the bed and shower, and when I called for house keeping to change the sheets and get the pull out couch ready while I was away from the hotel, they left the master untouched and never once changed my sheets. Theres no balcony or private smoking area for guest so you have to go outside where all the homeles people are camping out. Which doesnt feel safe at all at night when security never leaves the inner lobby. Complimentary breakfast was one of the only benifits of staying here which was good, coffee is typically burnt though. As a women traveling all by themselves id definitely stay clear of this place unless you have some extra security or locks with you.
Stayed 3 nights in Sep 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities
Location ideal for downtown and visiting with friends nearby. Sadly the homeless and drug situation is overwhelming in every city now it seems. The building itself could use some new furnishings and exterior work. Staff fantastic and bed and cleanliness very very good!!
Stayed 1 night in Sep 2024

8/10 Good

Wayne

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Hotel needs some updates which i was told were happening soon. The building is fine and there are some good bars and restaurants nearby.
Stayed 1 night in Sep 2024

8/10 Good

Maryanne

Liked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Joanne

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Run, don’t walk away!! Homeless situation beside and all around. Parking does not have a gate, so they roam around there. Front steps of building chipped, rooms out dated and carpets need a deep clean or refresh. However, coffee in the morning was the best I have had for a long time. Security in lobby, didn’t look like they could handle the drug addicts shooting up outside the door and in parking. Sad situation for hotel and visitors Was always worried for my safety when entering or exiting. Couldn’t find another hotel to go to on this weekend.
Stayed 2 nights in Sep 2024

2/10 Terrible

SIlvio

Stayed 1 night in Sep 2024

6/10 Okay

Deborah and Paul, Chatham

Traveled with partner
Liked: Cleanliness, staff & service
Unfortunately the hotel is located in a high drug use and unhoused person area. It feels unsafe to walk in the area.
Stayed 3 nights in Sep 2024

4/10 Poor

Sheri

Traveled with partner
Disliked: Amenities, property conditions & facilities
The surroundings of the hotel were in disarray as was the entrance. In room, main entrance light not working, outlet on wall between bedside tablenot working, hair dryernot working. Definitely not worth 280 per nights stay.
Stayed 1 night in Sep 2024

10/10 Excellent

alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Christy

Liked: Cleanliness, staff & service
Great!
Stayed 1 night in Sep 2024

4/10 Poor

Mark

Disliked: Cleanliness, amenities
Undisclosed Homeless shelter right next door.. need I say anymore
Stayed 1 night in Sep 2024

4/10 Poor

Mark

Homeless hangout right out front, unsightly stained carpet and crawling bug(s) on ceiling and constant sirens … never again
Stayed 1 night in Sep 2024

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great very clean and tidy. Just didn't feel safe going outside. Area is rough.
Stayed 1 night in Sep 2024

8/10 Good

Debbie

Traveled with partner
Staff was very accommodating.
Stayed 7 nights in Sep 2024

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: The service at this property was friendly and good. The room was clean. The price was decent. Cons: The hotel decor is tired and dated. The downfall of this place was location. There were sadly a lot of homeless people surrounding the area that creates an unease. When we looked out the window of our room, you could see homeless people sleeping in the parking lot. When we left in the morning, there were three homeless people huddled in a corner doing drugs. Beside the hotel, at the London Extended Stay, there were at least 20 homeless people gathered. No one bothered us though.
Stayed 1 night in Sep 2024

6/10 Okay

Josh

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Crackheads around building not good for children, overall stay was okay.
Stayed 1 night in Aug 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

2/10 Terrible

Aiman

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
The cons: The hotel amenities were not at all what was advertised on Expedia. The staff don’t answer the phone when called from the room. And they refused to provide any service or deliver a luggage cart to the room claiming staff shortage when I saw more than one employee in the lobby. The hotel apparently charges a $75 security deposit which is not mentioned anywhere when booking. This is something I expect from a motel that charges $40 a night but not from a hotel that charges almost $200 per night. That’s ridiculous. One of the phones in the room did not work. The hotel is clean and the room was nice and well equipped. That’s why they’re getting 2 stars. Otherwise, this hotel is not worth the price.
Stayed 2 nights in Sep 2024