I am writing to express my deep dissatisfaction with my recent stay at your Radisson Blu Hotel in Canary Wharf. Having used Radisson Blu hotels frequently and always having positive experiences, this recent visit fell far short of expectations, and I feel compelled to share my concerns.
Firstly, the room I was provided was nothing like the one advertised on your website. I specifically booked a room with a full sea view, yet the room we received only offered a partial sea view, with the rest of the view obstructed by neighboring buildings. The photos on the website painted a very different picture of what I would receive, which felt misleading.
Additionally, the room was described as featuring “Egyptian covers,” yet there was nothing more than a plain white covering on the bed, again contradicting the description and photos shown. The bathroom was also supposed to have a sea view, but instead, it had a view of the hotel next door. This left us with no option but to keep the blinds down for privacy, which completely negated the point of paying extra for a sea view in the first place.
I paid extra with the expectation of privacy and a scenic view, and instead, we felt exposed and disappointed throughout our stay. This was, without question, the worst experience I have had with Radisson Blu.
I believe it is unfair to be misled by inaccurate hotel photos. I could have spent my money elsewhere for a proper sea view and a more satisfying experience.