Excellent location for families - short walk to the Westminster bridge, hop on hop off bus, Shrek’s Adventure, London Eye, etc. Couldn’t have asked for a better location.
The check-in process was very frustrating. We checked in online to save time and avoid lining up, as encouraged by the hotel. The digital key wouldn’t work and the app kept glitching, so we had to line up for anyways after a long day of travel, only to be told the room wasn’t even ready.
Our room was supposed to have a king size bed, but it was just two smaller beds pushed up together. The bed wasn’t overly comfortable, either. Otherwise the room was decent.
The restaurant food was overpriced, but good. Service in the bar was exceptional. The cafe was decent. Breakfast was a typical buffet - recommend going early (certainly before 9 am); otherwise the lineups are off putting. I waited almost 15 minutes in line for a coffee, as one of the machines was broken and only one was working.
The online booking tool for the spa wasn’t working through the app, but the treatment that I had at the spa with Rhiannon was exceptional - highly recommend.
Overall, would stay here again, with slightly lower expectations. A few hiccups and definitely some room for improvement on the part of the hotel, but you can’t beat the location and with a young family, that was important for us.