Picked this hotel due to location to Wembley and the underground. Perfect for attending a concert or match. We were there for Taylor Swift, and the staff celebrated the concerts with us, decorating the hotel for Swifties, wearing matching shirts, having food and drink service available after the concert. I had not stayed at a Novotel before, and the use of a QR code to address concerns, questions, or needs was odd. I am used to calling the front desk. There was no phone in the room to do that. The rooms were well-appointed if a little tight. My teen daughter slept on the sofa, and she found it very comfortable. Breakfast service was good though I'm not a fan of British beans and toast. Chocolate croissants were more to my taste. Glad we found this hotel and stayed here. Our walk from Wembly was very quick and easy compared to the 92K fans trying to get to the tube.