This was the worst hotel experience Iāve ever had. The room and bathroom were filthy, with mold, no ventilation, and a poorly enclosed shower that left water everywhere. The toilet door wouldnāt close, and the room was so cramped that two people couldnāt move around easily. Only scalding hot water came from the shower, and after complaining, the staff told us not to shower until the next day. After pushing, they called a plumber who fixed it but warned us not to use the hot side, which was ridiculous. The temperature remained uncontrollable, and I burned my face; I couldnāt wash my hair for three days due to the extreme heat. The bed was uncomfortable, causing back pain, and the rusty kettle and dirty cups were unusable. The receptionist was unresponsive, laughing on the phone and taking over an hour to address our issues. Iāve reported this to London Consumer Arbitration over health and safety concerns, and Expedia, through which I booked, refused to help or issue a refund. Avoid this place at all costsāitās not suitable for anyone.