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Holiday Inn London - Kensington High St. by IHG

4.0 star property

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Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Creator video
Bar (on property)
Bar (on property)
Couples treatment rooms, sauna, body treatments, aromatherapy

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
$116
$97 nightly
$116 total
Total with taxes and fees
Mar 1 - Mar 2

Explore the area

View in a map
Wrights Lane, Kensington, London, England, W8 5SP
  • Place, Kensington High Street
    ‪1 min walk‬
  • Place, Kensington Palace
    ‪10 min walk‬
  • Place, Royal Albert Hall
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪49 min drive‬

Room options

View all photos for Premium Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room

7.4 out of 10
Good
(13 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room

7.6 out of 10
Good
(49 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible

7.8 out of 10
Good
(22 reviews)
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

7.0 out of 10
Good
(18 reviews)
  • 257 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed

7.6 out of 10
Good
(258 reviews)
  • 160 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 1 King Bed

7.2 out of 10
Good
(32 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Twin Beds

Suite, 2 Twin Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 2 Twin Beds

8.4 out of 10
Very good
(7 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Twin Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 2 Twin Beds

7.6 out of 10
Good
(21 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Twin Beds

7.2 out of 10
Good
(82 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Kitchenette

  • Sleeps 2
  • 1 Twin Bed

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Total with taxes and fees
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About the neighborhood

London

A stay at Holiday Inn London - Kensington High St. by IHG places you in the heart of London, within a 5-minute drive of Kensington Palace and Royal Albert Hall. .This spa hotel is 0.9 mi (1.4 km) from Olympia Events and 3 mi (4.9 km) from Buckingham Palace.

What's nearby

  • Kensington High Street - 1 min walk - 0.1 miles
  • Holland Park - 6 min walk - 0.4 miles
  • Kensington Gardens - 7 min walk - 0.4 miles
  • Kensington Palace - 10 min walk - 0.6 miles
  • Royal Albert Hall - 15 min walk - 0.8 miles

Getting around

  • High Street Kensington Station - 2 min walk
  • Kensington (Olympia) Underground Station - 20 min walk
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • ‪Jacuzzi - ‬3 min walk
  • ‪Dishoom Kensington - ‬4 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Knoops - ‬4 min walk
  • ‪Pret a Manger - ‬4 min walk

About this property

Holiday Inn London - Kensington High St. by IHG

Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 706 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
For lunch or dinner, stop by Boulevard Restaurant, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 10:30 AM.
Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Starbucks - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 45 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to all recreational facilities is subject to a surcharge.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or health club without adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St. by IHG Hotel
Holiday Inn London - Kensington High St. by IHG London
Holiday Inn London - Kensington High St. by IHG Hotel London

Holiday Inn London - Kensington High St. by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 803 out of 1774 reviews
Rating 8 - Good. 512 out of 1774 reviews
Rating 6 - Okay. 240 out of 1774 reviews
Rating 4 - Poor. 116 out of 1774 reviews
Rating 2 - Terrible. 103 out of 1774 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Florian, Steinbrunn

Everything just felt slightly bad.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tracey

Stayed 5 nights in Nov 2025

8/10 Good

ANDREW

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Always good year on year returing..
Stayed 3 nights in Nov 2025

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location , standard room comfortable, clean , staff friendly and professional . Easy to check in . Christmas decorations very beautiful ! We will come back
Stayed 4 nights in Nov 2025

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
This is a big, busy hotel. The standard room was quite cramped and we had another large bed that was just 2 single beds stuck together. This is not a double/king! Jacuzzi was frothing from some poorly rinsed out cleaning fluid. No skin reaction yet, fingers crossed. Changing rooms have no locks on lockers so bring your own or risk leaving valuables.
Stayed 1 night in Nov 2025

10/10 Excellent

Marisa

Stayed 2 nights in Nov 2025

2/10 Terrible

Stephanie, San Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very displeased overall. Poor response regarding issues such as malfunctioning toilet and mold on shower curtain. Was only given option to move to a different room on my last day of week long stay. One day my room wasn’t made up at al and I was never given an explanation. Food in hotel restaurant was awful. Breakfast buffet poorly organized so by the time you run around whatever you first chose is cold.
Stayed 7 nights in Nov 2025

10/10 Excellent

V

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Unfortunately, the room size was a bit too small for 2 people, but everything else was excellent. The SPA and breakfast was great, all rooms were clean and well maintained. There is a Starbucks cafe in the ground floor also available and the bar to serve drinks to people. The location of hotel is very well positioned, just 3 minutes aways from the tube or the main road with plenty bus options.
Stayed 2 nights in Nov 2025

2/10 Terrible

Ben

Stayed 1 night in Nov 2025

10/10 Excellent

Brunna, London

Stayed 1 night in Nov 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely birthday cake plate provided and wine - so sweet of the team.
Stayed 1 night in Nov 2025

8/10 Good

ZHENCHENG

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean but super small
Stayed 2 nights in Nov 2025

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities
Friendly staff and great location
Stayed 1 night in Oct 2025

10/10 Excellent

Tyler

Stayed 1 night in Oct 2025

10/10 Excellent

Sian-Elin

Traveled with partner
Liked: Amenities
The staff were so helpful. They made our special occasion stay even more special. The only downside was breakfast on the Sunday morning when all the coffee machines weren’t working. Also, one of the lifts wasn’t working for three nights. Having said that, I would highly recommend Holiday Inn. It is a great hotel!
Stayed 3 nights in Oct 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was average at best but definitely not worth the money. We were talked into an upgrade which also was absolutely not worth it, dread to think what the room would have been like if we didn't upgrade. The room was very dark even with all the lights on, plus one light above the bed didn't work. Bathroom door lock was broken too, not a big deal but not great for a superior room. One day housekeeping didn't clean the room by the time we arrived back home at 5pm. When we called to ask for the room to be serviced they did arrive quickly. The surrounding area of the hotel is nice, near High Street Kensington, and there are decent seating areas in the foyer and reception. Would I use it again? Not at the same price, could have found much nicer hotels for the same price and even nearer central London.
Stayed 3 nights in Nov 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, immaculate and reasonably priced.
Stayed 1 night in Sep 2025

8/10 Good

Harminder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Lifts were broken throughout the stay however to the point my mother had to use the stairs from 4th floor with her bad knees.
Stayed 2 nights in Nov 2025

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities
Rooms were clean and staff were really nice and courteous.
Stayed 1 night in Oct 2025

10/10 Excellent

Keara

Stayed 6 nights in Oct 2025

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
I dint make breakfast I had been v sick though the night and the morning . All the staff were so kind especially the head of security and a guest who was a pilot who help me when I became faint and wouldn’t leave me until a member of staff arrived to help .
Stayed 1 night in Nov 2025

10/10 Excellent

Jonathan

Stayed 5 nights in Oct 2025

6/10 Okay

Scott

Stayed 1 night in Nov 2025

10/10 Excellent

Hudson

Stayed 5 nights in Oct 2025

6/10 Okay

Afsaneh

Disliked: Cleanliness
Room and housekeeping , twice they forgot to leave me any toilet paper , I had to call and took a while to get it to me. Room was never dusted in the 11 days i was there.
Stayed 10 nights in Oct 2025