8/10 Good
LAJOYCE HUNTER
Business traveler
Aug 23, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
I love the Waterloo area for its convenience and proximity to all of the exciting things to do in London which is only a walk, a train ride, or a taxi ride away at not a great expense. I stayed at this location last year and they have made several upgrades. One of the things I did not like at all is that the bed in my room I could feel the springs in the mattress. When I complained the hotel manager jumped right into action and had a new mattress sent to my room, For which I am thankful! The biggest change is that they have eliminated the business center which means there are no computers to handle business in the hotel at all. Since I was on a business trip this was very disappointing and I had to keep taking my laptop to the front desk for them to give it a charge in the office. I don't think that any hotel should ever eliminate a business center entirely! And for these reasons I may not stay at this hotel again even though their breakfast is Bar None the best I have experienced at any one of these chains. Their housekeeping was inconsistent due to staffing issues and I had to call the front desk for more towels, toilet paper, and plastic bags for my trash. I don't mind that so much because I don't need my room made up everyday, however it is nice to return to a room with fresh towels and garbage emptied after a long day.
LAJOYCE HUNTER
Stayed 9 nights in Aug 2024