2/10 Terrible
Simone
Traveled with family
Aug 23, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Do not stay at this hotel as it's not worth your money. They turn off the ac at night and despite several requests to the staff to keep ac on at nights (my mom has a medical condition and needs to sleep in a cool room). My mom woke up in the middle of the night, the room felt like an oven, her blood pressure was low and she almost fainted. One of the nights the room was so hot that she had to take a cold shower at 3am to have her body temperature cool down. Completely lack of respect and staff could care less about the guests. I spoke to literally almost all of them and they kept promising to fix it and did not fix at all. They look like they are following a script, completely helpless. Ac keeps turning off every hour (or less) and staff will tell you ac is on but it's not true. The worse is they block the ac control in your room so you are not able to adjust or even turn it on during the middle of the night. I have never seen this level of disrespect in any hotel I have stayed in. This was the worse experience in a hotel and would never stay there again. You expect staying in a hilton hotel brand that it would be a good service but not what we experienced. The staff had a list of rooms that had issues with ac and one of them told me they did turn off to save energy which should not be the guest problem as we are paying customers and should be able to use the ac during our stays. We were out during the whole day so we were just asking for ac on at nights. Terrible experience!
Simone
Stayed 3 nights in Aug 2024