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Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world

5.0 star property

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Terrace/patio
Lobby
Meeting facility
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Parking available
  • Spa
  • Gym

Explore the area

Map
Avenida Liberdade, 185, Lisbon, 1269-050
  • Avenida da Liberdade
    ‪1 min walk‬
  • Marquis of Pombal Square
    ‪6 min walk‬
  • Eduardo VII Park
    ‪9 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪19 min drive‬

Room options

View all photos for Executive Suite (Extra Bed 3 Adults)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite (Extra Bed 3 Adults)

  • 689 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Tivoli Suite Extra Bed 2 Ad + 1 Ch)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite (Tivoli Suite Extra Bed 2 Ad + 1 Ch)

  • 484 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite (Tivoli Suite)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite (Tivoli Suite)

  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, River View (Extra Bed 3 Adults)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Room, River View (Extra Bed 3 Adults)

  • 248 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Suite (Signature, Extra Bed, 2 Ad + 1 Child)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite (Signature, Extra Bed, 2 Ad + 1 Child)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite (Tivoli Suite Extra Bed 3 Adults)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite (Tivoli Suite Extra Bed 3 Adults)

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Terrace (Extra Bed 3 Adults)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite, Terrace (Extra Bed 3 Adults)

  • 883 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite (Extra Bed 2 Adults + 1 Child)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite (Extra Bed 2 Adults + 1 Child)

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, River View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Room, River View

  • 248 sq ft
  • River view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (Executive Signature )

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite (Executive Signature )

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, River View (Extra Bed 2 Adults + 1 Child)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Room, River View (Extra Bed 2 Adults + 1 Child)

  • 248 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Suite, Terrace

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite, Terrace

  • 883 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, Terrace (Extra Bed 2 Adults + 1 Child)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite, Terrace (Extra Bed 2 Adults + 1 Child)

  • 883 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

Deluxe Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Room

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Deluxe)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room (Deluxe)

  • 484 sq ft
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, City View (Extra Bed 2 adults + 1 child)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Room, City View (Extra Bed 2 adults + 1 child)

  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Room, City View

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room (Avenue View)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Room (Avenue View)

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, City View (Extra Bed 3 adults)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Room, City View (Extra Bed 3 adults)

  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Junior Suite (Extra Bed 2 adults + 1 child)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite (Extra Bed 2 adults + 1 child)

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Junior Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite

  • 484 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite

  • 689 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Extra Bed 3 adults)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite (Extra Bed 3 adults)

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Room (Deluxe, 3 adults)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room (Deluxe, 3 adults)

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Room (Deluxe, 2 Adults + 1 Child)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room (Deluxe, 2 Adults + 1 Child)

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Executive Suite (Signature, Extra Bed, 3 Adults)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite (Signature, Extra Bed, 3 Adults)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Similar properties

Exterior

Sofitel Lisbon Liberdade

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1003)
The price is $243
per night
$265 total
includes taxes & fees
Mar 2 - Mar 3
Sofitel Lisbon Liberdade

About the neighborhood

Lisbon

With a stay at Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world, you'll be centrally located in Lisbon, steps from Avenida da Liberdade and 13 minutes by foot from Rossio Square. .This family-friendly hotel is 0.3 mi (0.5 km) from Marquis of Pombal Square and 4.8 mi (7.8 km) from Belém Tower.

What's nearby

  • Avenida da Liberdade - 1 min walk
  • Marquis of Pombal Square - 6 min walk
  • Rossio Square - 13 min walk
  • Santa Justa Elevator - 15 min walk
  • Castle of São Jorge - 3 min drive

Getting around

  • Avenida Station - 2 min walk
  • Rossio Station - 11 min walk
  • Humberto Delgado Airport (LIS) - 19 min drive

Restaurants

  • ‪SEEN by Olivier Lisboa - ‬1 min walk
  • ‪Honest Greens - Avenida - ‬3 min walk
  • ‪Restaurante O Coradinho - ‬4 min walk
  • ‪DOTE - Cervejaria Moderna - ‬3 min walk
  • ‪A Padaria Portuguesa - ‬3 min walk

About this property

Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world

Luxury Lisbon hotel in Lisbon City Center with 2 restaurants
Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world offers 285 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. LCD televisions come with cable channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna, a fitness center, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 285 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a sauna, a fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local cuisine at Cervejaria Liberdade, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. This hotel has 12 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Cervejaria Liberdade - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Seen - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Sky Bar - This rooftop bar serves light fare only. Happy hour is offered. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World and Historic Hotels of the World.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (EUR 17.50 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 38 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cervejaria Liberdade
  • Seen
  • Sky Bar

Things to do

  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1933
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 38 per person
  • Airport shuttle fee: EUR 39 per vehicle (one-way)
  • Self parking fee: EUR 17.50 per day
  • Pet fee: EUR 40 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Payment in full will be due at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.
Property Registration Number 358

We should mention

The seasonal pool will be open from June to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Lisboa Tivoli
Hotel Tivoli Lisboa
Hotel Tivoli Lisboa Lisbon
Lisboa Hotel Tivoli
Lisboa Tivoli
Lisboa Tivoli Hotel
Tivoli Hotel Lisboa
Tivoli Lisboa
Tivoli Lisboa Hotel
Tivoli Lisboa Lisbon
Tivoli Lisboa Hotel Lisbon
Tivoli Avenida Liberdade Lisboa Hotel
Tivoli Avenida Liberdade Lisboa

Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1001 reviews
Rating 8 - Good. 224 out of 1001 reviews
Rating 6 - Okay. 69 out of 1001 reviews
Rating 4 - Poor. 33 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nuno

Stayed 1 night in Oct 2024

10/10 Excellent

ISIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 2 nights in Nov 2024

6/10 Okay

mostafa

Stayed 1 night in Jun 2024

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Waited 30 mins for bags to be brought up. Had to go down and remind them. House keeping failed to replace coffee cups. No face cloths. Toilet paper refill wasn’t replaced.
Stayed 2 nights in Oct 2024

10/10 Excellent

benjamin

Very nice stay
Stayed 3 nights in Oct 2024

10/10 Excellent

Cori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always
I have stayed here more than once now. I love the location and breakfast is excellent. I wish there was more storage for clothes in the room. But otherwise, great!
Stayed 2 nights in Oct 2024

8/10 Good

Maria Bruun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 4 nights in Sep 2024

8/10 Good

SIMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

david

Stayed 2 nights in Sep 2024

2/10 Terrible

Barry

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Do not stay on the 8th floor. There is a bar on the 9th where the staff must wear clogs, the music is loud, and at 1 am they decide to shift noisy tables across the floor.
Stayed 3 nights in Sep 2024

10/10 Excellent

Maryam

Stayed 1 night in Aug 2024

10/10 Excellent

Chandrashekhar, Solihull

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It certainly is amongst the the best hotels we have been to do. The staff are a pleasure and take care of the smallest details. A well organised team. We will be there again soon.
Stayed 4 nights in Aug 2024

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Norbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is what every hotel tries to be!
Stayed 2 nights in Aug 2024

2/10 Terrible

John

Stayed 2 nights in Aug 2024

10/10 Excellent

Alyson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Tatsiana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is incredibly beautiful, offering a true oasis with its pool, which makes a stay in Lisbon especially pleasant. During the hot summer days, when walking up and down the city's hills can be exhausting, the opportunity to cool off, relax a bit, and enjoy a cold drink is simply invaluable. The entire staff is very polite and accommodating. The beds are comfortable, and you can even sleep with the windows open without much noise disturbance. Although the hotel is not located in the most touristy center of the city, it is within walking distance of all the major attractions. This location is ideal, especially considering that the central Baixa area is filled with restaurants and is bustling with people who often stay out late. If you are traveling with children who go to bed earlier, staying away from the noisy center is a better choice.
Stayed 4 nights in Jul 2024

8/10 Good

Snigdha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jul 2024

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing welcoming staff and beautiful hotel
Stayed 3 nights in Jul 2024

2/10 Terrible

Raif

Traveled with family
Disliked: Staff & service
The hotel check in and room condition is average. The AC in both rooms was not working and we had to call in technician at med night and remained faulty. Staff and service is average and not worth to have name Anantara attached to it
Stayed 1 night in Jul 2024

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Jul 2024

10/10 Excellent

Bruno

Stayed 2 nights in Jun 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jun 2024

2/10 Terrible

Charles

Disliked: Staff & service, room comfort
2 star hotel at a 5 star price
The air conditioning is horrendous, we barely slept since the room was so warm. We called for help ensuring it was working and got someone who came to the room and insisted that setting the thermostat to 5° would fix it — it didn’t. Upon our early arrival we left our luggage at the hotel and got a ticket and specified we were waiting for our room to be ready as opposed to checking out when asked. We cane back once our room was ready and were told our luggage is already in our room. We get to the room and it’s not. So I call and they now say it’s on the way up. However they never took our name when we left our luggage so there’s no way for them to know where to bring it. The person we spoke with twice, also cut me off while speaking both times, as I was trying to explain to them that situation and how I was 99% sure they’re incorrect and there’s no way for them to know where to bring our luggage. Finally we go down and speak to someone else who takes us to the room with our luggage and we get it. No apologies, no nothing acknowledging how they flat out lied to us twice about our luggage being in the room, and then on the way to the room. We wasted almost an hour dealing with this incompetence during our very brief 1 night stay. If you enjoy awful service, being lied to, and sweating while you sleep, this is the hotel for you.
Stayed 1 night in Jun 2024