2/10 Terrible
Jesus
Traveled with family
Jan 15, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I loved Lisbon, and starting from the closest plaza to the hotel, it was simply charming. The hotel itself, I would call a dump based on what was shown to me at the facility, including my room. I wasn’t aware that it’s even legal to offer guests a room on the 6th floor (the room numbers ranges started from 100 on the 3rd floor) without an elevator. The room had no windows, the staircase on the last level (addition?) was very narrow, and the light not always was on, even though, I tried to make loud steps to activate the lights by the heavy motion. The lobby was practically nonexistent, and the “lobby” bathroom was on the second floor as well. The cleaning service was awesome. We were simply tricked into accepting this room because we came back soaked from the rain, waiting for the check in. When booking it, we selected a less expensive room as opposed to the room with the river view, I don’t believe that the alternative to the room with the river view is only a 6th floor cell without an elevator. On the evening of my last night there, I received a text message, offering help with the luggage, but the WiFi was constantly dropping there, so I couldn’t answer/go downstairs to reset it with another network because, again, I would have to climb 6 floors down and up. It was mind bugging that such a small hotel would have so many networks, and none was reliable’s. My wife fell on the stairs carrying the suitcase because the lights went off, she has a bruised elbow.
Jesus
Stayed 6 nights in Jan 2025