Front desk staff was ok, not very friendly or welcoming. My room smelled horrendous, like rotting fish. My dog found nasty clam shells behind the bed! They moved me to an "upgraded" room which was fine. Super outdated rooms, holes in the curtains and the furniture in the Captains Quarters were very dirty and stained, i would not sit on them. The carpet felt sticky and damp and my "ocean view" was of the Bay, there are no true ocean view rooms, its much too far away.