The room I reserved was taken from us. We were apparently given an “upgrade” from the staff. The two bed , ocean view, was sold out. We received a cottage with one bed, and a sofa couch, with no ocean view. Only a view of a playground was outside our room.
I had no desire to share a bed with a work associate that I was traveling with. When I asked the desk for room with two beds they said they were sold out . The staff told me that I had a sofa couch if I needed a second bed . The sofa couch was the thing nightmares are made of . It was full of potatoe chip crumbs and gum wrappers. The thin mat with the bar in the middle of the bed, gave me a night of painful sleep that I’ll never forget. The only compensation the hotel would offer was a free night of parking . At $400 a night , the last thing on my mind was the $25 parking fee. Hardly a compensation whatsoever. The staff was hardly helpful , and argumentative at my voicing my displeasure.
The tiki bar was also a place to remember . We seated ourselves . I notified toe waitress where we were going to be sitting . She gave us two menus , and never paid mind to us again. We waited 15-20 minutes , and she never came to our table. She made eye contact and saw us waiting, but simply tefused to come to our table . Either too busy , or simply did not care . We ended up leaving to drive to another restaurant for service .
Steer clear of the place . It is eye catching from the outside . However the staff is less than hospitable.