6/10 Okay
Magdalena
Traveled with group, Traveled with family
Aug 25, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked at the same time as my friend through Expedia I had no issue with check-in, she did. Literally made her jump through hoops to get a room…which made me annoyed because we booked the same type of room at the same time. Finally she was checked in(young girl with dark curly hair and a blonde manager were both useless and cold). She ended up getting a room with two beds only. I spoke to another manager the next morning with long dark hair a bit older. She was great she apologized and got my friend moved to what I thought would be a room with three beds, but it was a two room suite with a kitchen no with 2 beds and a sofa bed. Sofa bed was not comfortable, but it was a nice room and my friend was happy with the service recovery. Rooms were clean, however one set of bathroom amenities for three people? That makes no sense especially with how hard it is to get anything out of those bottles. I did like the quality of the bathroom amenities. The hotel felt safe, has a nice playground, nice pool, grills outside and is close to the outlets and everything else. The girl with dark curly hair with a nose ring and some tattoos that checked her in was not saying good morning to us after the initial issue as if we did something wrong which was plain rude. The lady at breakfast was great. The breakfast was great as well. The housekeeper threw away my receipts when she serviced my room which were neatly stacked next to my things. If it’s not in the trash don’t throw things out!
Magdalena
Stayed 3 nights in Aug 2024