Before our arrival, sent several email's to arrange airport collection, they replyed 3 times & still had to advise flight details, both in english & translated into spanish. Thank god for google!!. Hotel confirmed, but hey no suprise no one there to meet us from airport. In end found it cheaper to confirm price direct with taxi driver's. Anyhow hotel clean, lift thank god & we seemed to get a room upgrade, which was a nice touch. Room was a dated, thou clean & a decent sized room compared to other rooms were noticed. Decided on this hotel, because of the top floor resturant. Well what resturant, only limited time's for breakfast & that was basic. As many places over the world, breakfast very limited, shame I had to ask for cooked egg's & butter/margerine!!! 3 staff ok limited english, thou they were not busy, just joking around in the kitchen area. So why dont they ask or offer, would be a nice touch detail? is this South America in general!!! or me?? Great reception staff, managed to order 2 taxi's from front desk without to much fuss.. Big issue we had electric problems over 2 days, God knows what the problem was, Advised on 2nd day in morning. After a very long day out on trip's, arrived back @ 9.45pm to no lighting or electricity in room!!!! Moved room for night. Maintance managed to sort out on 3rd morning.. know this issue can happen in 3 star or upmarket. Last mention to above resturant, we tried to get food or drink's etc later in the day, was deserted!!!.