2/10 Terrible
Gabriel F.
Nov 11, 2024
Disliked: Cleanliness
Poor planning from host
We arrived to the property and were not able to get in. Turned out the host never sent the instructions. We tried to reach to his phone and never answer. We called to vrbo office and the phone quality was bad, we barely could undertood the other person on the line and he kept us there for 1h while trying to contact the host. No understanding that we were in place that we did not know, we traveled since 6 am and we were outside with no clear answer of where we going to stay. A friend was able to get us in the same area for half the price with your competitor. We cancel our staying due to the lack of decent service. I could not undertand how can the host forget that you have someone going to your property. Sad and horrible experience. This was our first time trying vrbo and we are so dissapointed. I hope that you dont this to other people because no one deserves it.
Gabriel F.
Stayed 3 nights in Oct 2024