2/10 Terrible
Lucas
Traveled with family
Apr 15, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE EXPERIENCE
Our experience at this place was terrible.
Dont be fooled by the nice pool. The rooms are a not a nice and pleasant place to sleep at all. First of all they are not well maintained, full of humidity and insects everywhere, you can tell they haven't had a proper maintenance since they where build. But the worst thing was that the room was not properly cleaned and sanitized. In the shower there are some small pebbles placed on the floor that are full of hairs and dust, honestly disgusting. But the worst thing for us was that the WC is inside the shower!!! they dont show this on the pictures, you think you are paying for hotel accommodation but this is like hostel for a 20 year old.
There is no direct line to call to reception, you just need to WhatsApp them which they never reply. I am still waiting for the manager to reply hahah its incredible, in any hotel if a guest complains the manager is the first one to come to try to solve the situation. The staff is not nice AT ALL, there was always a NO coming out as a reply (we had got used to Bali where people are extremely nice). We had payed for 5 nights and we stayed only one, we ended up leaving the next day. And again, nobody even tried to apologize or cared at all that we were not having a good experience.
It would be an understatement to say I dont recommend anyone this place to stay.
Lucas
Stayed 4 nights in Apr 2024