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Mitsui Garden Hotel Kumamoto

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mitsui Garden Hotel Kumamoto

Lobby
In-room safe, desk, blackout drapes, iron/ironing board
Vending machine
Lobby
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Air conditioning
    Air conditioning
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1-20, Kouya Imamachi, Chuo-ku, Kumamoto, Kumamoto, 860-0012
  • Shinshigai Shotengai
    4 min walk
  • Sakura Machi Kumamoto
    4 min walk
  • Kumamoto-jo Hall
    5 min walk
  • Kumamoto (KMJ)
    53 min drive

Room options

View all photos for Standard Queen Room, Non Smoking (1PAX)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen Room, Non Smoking (1PAX)

  • 151 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room Non Smoking (1PAX)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room Non Smoking (1PAX)

  • 226 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Adjoining Double Rooms - Non-Smoking, Non-Connecting Rooms

In-room safe, desk, blackout drapes, iron/ironing board

Adjoining Double Rooms - Non-Smoking, Non-Connecting Rooms

  • Sleeps 4
  • 2 Double Beds

View all photos for Adjoining Twin Rooms - Non-Smoking, Non-Connecting Rooms

In-room safe, desk, blackout drapes, iron/ironing board

Adjoining Twin Rooms - Non-Smoking, Non-Connecting Rooms

  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Triple Room, Non Smoking

  • 236 sq ft
  • Sleeps 6
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Moderate Twin (+ Sofa Bed), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Moderate Twin (+ Sofa Bed), Non Smoking

  • 236 sq ft
  • Sleeps 6
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Double Room - Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room - Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, Smoking

  • 150 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room - Single Use, Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room - Single Use, Non-Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Adjoining Single Room, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Adjoining Single Room, Non Smoking

  • 150 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Moderate Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, Non Smoking

  • 150 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Twin Room with Sofa Bed - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Moderate Twin Room with Sofa Bed - Non-Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Moderate Kuma Twin Room with Sofa Bed - Non-Smoking

Moderate Kuma Twin Room with Sofa Bed - Non-Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Moderate Kuma Twin Room with Sofa Bed - Non-Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Double Room, Smoking for single use

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, Smoking for single use

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room - Single Use, Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room - Single Use, Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room, Non-smoking for single use

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, Non-smoking for single use

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room - Single Use, Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room - Single Use, Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room, Non Smoking

  • 226 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard , 2 beds (+ extra), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard , 2 beds (+ extra), Non Smoking

  • 237 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Kuma Twin Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Kuma Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard , 1 bed Queen, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard , 1 bed Queen, Non Smoking

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

Superior , 2 beds , Non Smoking

  • 291 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard , 1 bed Double , Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard , 1 bed Double , Smoking

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard , 1 bed Double , Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard , 1 bed Double , Non Smoking

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

Deluxe , 2 beds (+ extra), Non Smoking

  • 388 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Standard , 2 beds , Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard , 2 beds , Non Smoking

  • 226 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room - Non-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Queen Room - Single Use, Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen Room - Single Use, Non-Smoking

  • Sleeps 1
  • 1 Queen Bed

View all photos for KUMA Room® (Twin)

In-room safe, desk, blackout drapes, iron/ironing board

KUMA Room® (Twin)

  • 226 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Queen Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen Room - Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Queen Room, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen Room, Non Smoking

  • 161 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Double Rooms,Adjacent Or Opposite (Non-Connecting) Non-Smoking,(for 4 People),

In-room safe, desk, blackout drapes, iron/ironing board

2 Double Rooms,Adjacent Or Opposite (Non-Connecting) Non-Smoking,(for 4 People),

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Room [Single Occupancy] - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen Room [Single Occupancy] - Non-Smoking

  • Sleeps 1
  • 1 Queen Bed

View all photos for KUMA Twin Room with Sofa Bed -Non smoking (Only 3 people)

In-room safe, desk, blackout drapes, iron/ironing board

KUMA Twin Room with Sofa Bed -Non smoking (Only 3 people)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Standard Double (Single Occupancy) -Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double (Single Occupancy) -Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Moderate Twin Room- Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Moderate Twin Room- Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room [Single Occupancy] - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room [Single Occupancy] - Non-Smoking

  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double (Single Occupancy) - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double (Single Occupancy) - Non-Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Queen Room-Non smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen Room-Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room-Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room-Non-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Twin Rooms,Adjacent Or Opposite (Non-Connecting) Non-Smoking,(for 4 People),

In-room safe, desk, blackout drapes, iron/ironing board

2 Twin Rooms,Adjacent Or Opposite (Non-Connecting) Non-Smoking,(for 4 People),

  • Sleeps 4
  • 4 Twin Beds

View all photos for Kuma Twin Room-Non smoking

In-room safe, desk, blackout drapes, iron/ironing board

Kuma Twin Room-Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin Room with Sofa Bed - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Moderate Twin Room with Sofa Bed - Non-Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Twin Room-Non smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room-Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard , 2 Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard , 2 Beds

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

HOTEL MYSTAYS Kumamoto Riverside

Free WiFi
Restaurant
Air conditioning
Breakfast available
3.9 out of 5, Good, (600)
The price is $33
per night
$40 total
includes taxes & fees
Dec 9 - Dec 10
HOTEL MYSTAYS Kumamoto Riverside

About the neighborhood

Kumamoto

With a stay at Mitsui Garden Hotel Kumamoto, you'll be centrally located in Kumamoto, within a 5-minute drive of Kumamoto Castle and Sakura Machi Kumamoto. .This hotel is 0.2 mi (0.3 km) from Shinshigai Shotengai and 0.3 mi (0.5 km) from Kumamoto-jo Hall.

What's nearby

  • Sakura Machi Kumamoto - 4 min walk - 0.3 miles
  • Kumamoto-jo Hall - 5 min walk - 0.3 miles
  • Kumamoto City Hall - 11 min walk - 0.6 miles
  • Kumamoto Castle - 17 min walk - 0.9 miles
  • Kumamoto Station Tourist Information Center - 2 min drive - 1.5 miles

Getting around

  • Kumamoto Minami Station - 2 min drive
  • Kumamoto Airport (KMJ) - 53 min drive

Restaurants

  • ‪Cafe&bar SHAHRUL - ‬3 min walk
  • ‪すき家 - ‬3 min walk
  • ‪雑魚屋 - ‬2 min walk
  • ‪アパホテル熊本桜町バスターミナル南 - ‬1 min walk
  • ‪中華旬菜燕燕 - ‬2 min walk

About this property

Mitsui Garden Hotel Kumamoto

Hotel with a 24-hour front desk, near Kumamoto Castle
Mitsui Garden Hotel Kumamoto offers 225 air-conditioned accommodations with safes and coffee/tea makers. This Kumamoto hotel provides complimentary wired and wireless Internet access.

Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, toilets with an electronic bidet, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 225 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, a banquet hall, and a vending machine.
At Mitsui Garden Hotel Kumamoto, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Mitsui Garden Hotel Kumamoto has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 1,200 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 per person
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Accessibility

  • Elevator

More

  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Exterior renovations will be occurring November 8-18, 2024 from 10 AM to 5 PM. Guests may hear construction-related noise and vibration during this time.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 per person
  • Self parking fee: JPY 1200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mitsui Garden Hotel Kumamoto
Mitsui Garden Kumamoto
Mitsui Kumamoto Kumamoto
Mitsui Garden Hotel Kumamoto Hotel
Mitsui Garden Hotel Kumamoto Kumamoto
Mitsui Garden Hotel Kumamoto Hotel Kumamoto

Mitsui Garden Hotel Kumamoto Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 414 out of 1006 reviews" "
Rating 8 - Good. 402 out of 1006 reviews" "
Rating 6 - Okay. 139 out of 1006 reviews" "
Rating 4 - Poor. 38 out of 1006 reviews" "
Rating 2 - Terrible. 13 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, staff & service
Kumamon Details
Booked the Kumamon themed room. Thought it would be a bit more better detailed to charge extra. The room detail on bed and table were nice. The Kumamon mug cups were nice too. But the bathroom was lacking in detail other than the shower curtain, that felt lazy. Maybe put more Kumamon details in the bathroom area and entry way. The twin room with extra bed also felt small. Very low to the ground and uncomfortable.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Don’t get Std Double Room for 2 pax!
This was a launching point to visit Takachiho Gorge abs Mt Aso. So thankfully we were out most of the time. If u are travelling as a couple, pls do not book the Standard Double room. The savings is NOT worth it. Better go for the Standard Twin. It was so crammed without even a side table and a lamp fixed on the headboard which your head would have a little accident with if 2 pax slept on the bed. I think the location is ok. It’s close to some of the major attractions and shopping belts, but I would prefer to be either closer to the Kumamoto station as there are more shopping there is that is your thing. Otherwise it’s a short tram ride there from your hotel. But it’s the size that made me drop my rating for this. Should not market the room for 2 pax. Apparently there is parking onsite, but as u was driving a SUV, there is not enough headroom to get in. So I had a discounted off site parking which was about 10mins walk away and next to a mall with a bus interchange.
Stayed 2 nights in May 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Room size was typical. Good for one person but pushing it for two people. Toiletries were slightly dated and showing age.
Stayed 1 night in Apr 2024

10/10 Excellent

chiukao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

kim foo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very pleasant hotel with many eateries within walking distances. a bit dated but very well kept.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent price for the location.
It's a nice and clean hotel in heart of Kumamoto. Just few minutes walk to the castle and some nearby attractions. Staff was extremely friendly and helpful through check-in & check-out. Hotel is very clean & tidy all around. Rooms are not spacious but similar to any hotel in main cities in Japan, it's reasonable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jen-Shuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

kozue

Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast is really great. Has veraety of food options.
Stayed 2 nights in Nov 2023

10/10 Excellent

ZHAO LIANG IVAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room is clean, good wifi, spacious with amentities available for pick up at level 1 lobby. 3 tram stop away from kumamoto station and near shopping walking street with wide range of food choices.

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mitsuru

Liked: Cleanliness, staff & service, property conditions & facilities
　　　
Stayed 1 night in Jun 2023

8/10 Good

Ka Bo

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I stayed in this hotel in Kumamoto, nice and good service.
Stayed 1 night in Jun 2023

8/10 Good

Tiffany

Stayed 1 night in Apr 2023

10/10 Excellent

Udo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and a great location with lots of shops and restaurants nearby.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jemie Lyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean rooms and bathrooms. Convenient location.
Stayed 1 night in Apr 2023

10/10 Excellent

Lisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素晴らしい立地です。
Stayed 1 night in Jan 2023

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Good: Close to food shops. Easy checkin with english speaking receptionist. Decent choice of breakfast options. Lots of covid awareness. Eg gloves and barriers when eating breakfast. Liquid cleaner in room. Bad: small room. No place to store luggage in room. No small hand towels.
Stayed 1 night in Nov 2022

10/10 Excellent

YuKuei

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The amenity could be more various.
Stayed 2 nights in Mar 2022

10/10 Excellent

OSCAR

Stayed 3 nights in Mar 2022

6/10 Okay

Ryan

Traveled with partner
Liked: Cleanliness, staff & service
It was overall a good experience. The staff were friendly and the rooms lived up to standard. It was clean and tidy when I checked in. I just wished that there’s a button to activate the ventilation fan in the bathroom. It got incredibly steamy when I took shower at night, which made it hard to breathe. The air-conditioner was also limited to heating only. I need an air conditioner to sleep well but the staff told me that it wasn't available during particular seasons. One last thing to note is that the walls are quite thin. I was able to hear conversations from other rooms and it was considerably noisy in the morning when the cleaners were vacuuming the carpet. I’d stay here again for the price point that this hotel offers.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were kind and helpful. The housekeeping staff kept our room tidy and they were kind when we saw them in the hallway. The parking attendants were attentive and friendly. The hotel is located within walking distance to Kumamoto Castle, Sakura Machi Mall, and many restaurants. The hotel location also allows easy access to nearby streets when driving to other tourist destinations.
Stayed 5 nights in Mar 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020

10/10 Excellent

Karina, Sasebo Japan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For reference, we went when some of the COVID-19 restrictions were still in place. We arrived on a rainy day. Hotel staff greeted us outside with umbrellas and carried in our luggage. The hotel lobby was equipped with hand sanitizers, face masks, and they checked our temperature. Due to restrictions the usual morning buffet was suspended. They had 2 food options which were both great. Before entering the restaurant, we were required to do another temperature check. The rooms were amazing. Having a 5 year old we chose the Kumamon room and it was a hit. The room was also equipped with a bottle of hand sanitizer and special bags to dispose of used masks. Staff was completely friendly and professional. Spoke enough English to understand each other. We can’t wait to stay there again.
Stayed 2 nights in Jul 2020