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Resorts World Genting - Genting Grand

5.0 star property

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Restaurant
Premier Suite | Living area | 42-inch plasma TV with satellite channels, TV
Shopping mall
Minibar, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
Genting Highlands, 69000 Genting Highlands, Genting Highlands, Pahang, 69000
  • Place, Genting Casino
    ‪3 min walk‬
  • Place, First World Plaza
    ‪5 min walk‬
  • Place, Genting SkyWorlds Theme Park
    ‪9 min walk‬
  • Airport, Subang (SZB-Sultan Abdul Aziz Shah)
    ‪63 min drive‬

Room options

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Resorts World Genting - Highlands Hotel
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  • Free WiFi
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Resorts World Genting - Highlands Hotel

About the neighborhood

Genting Highlands

When you stay at Resorts World Genting - Genting Grand in Genting Highlands, you'll be in a shopping district, within a 15-minute walk of Genting SkyWorlds Theme Park and Genting Casino. .This casino hotel is 0.2 mi (0.3 km) from First World Plaza and 0.2 mi (0.3 km) from Skytropolis Indoor Theme Park.

What's nearby

  • Genting Casino - 3 min walk - 0.2 miles
  • SkyAvenue - 3 min walk - 0.2 miles
  • First World Plaza - 5 min walk - 0.3 miles
  • Arena of Stars - 7 min walk - 0.4 miles
  • Genting SkyWorlds Theme Park - 9 min walk - 0.5 miles

Getting around

  • Kuala Lumpur Gombak Station - 46 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 84 min drive

Restaurants

  • ‪McDonald's & McCafé - ‬8 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Tealive - ‬1 min walk
  • ‪Coffee Terrace - ‬1 min walk
  • ‪Munakata Ramen - ‬8 min walk

About this property

Resorts World Genting - Genting Grand

Resorts World Genting - Genting Grand offers 745 air-conditioned accommodations with minibars and safes. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, M Spa. Services include facials, body wraps, body treatments, and manicures and pedicures.
Make yourself at home in one of the 745 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as a sauna and a fitness center, a lucky night at the casino is the perfect end to the day. Additional features at this hotel include concierge services, babysitting (surcharge), and gift shops/newsstands.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby.
Resorts World Genting - Genting Grand has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Limo/town car service

Food and drink

  • A restaurant

Things to do

  • Casino
  • Children's club
  • Full-service spa
  • Gym
  • Sauna
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Conference space

Outdoors

  • Garden

Full-service spa

  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The Genting Highlands Theme Park will be closed for renovation until further notice.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200 per stay
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Genting Grand Genting Highlands
Genting Grand Hotel
Genting Grand Hotel Genting Highlands
Resorts World Genting Genting Grand Hotel Genting Highlands
Resorts World Genting Genting Grand Hotel
Maxims Genting Hotel Genting Highlands
Resorts World Genting Genting Grand Genting Highlands
Resorts World Genting Genting Grand
Resorts World Genting Genting
Resorts World Genting - Genting Grand Hotel
Resorts World Genting - Genting Grand Genting Highlands
Resorts World Genting - Genting Grand Hotel Genting Highlands

Resorts World Genting - Genting Grand Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 54 reviews
Rating 8 - Good. 23 out of 54 reviews
Rating 6 - Okay. 7 out of 54 reviews
Rating 4 - Poor. 0 out of 54 reviews
Rating 2 - Terrible. 0 out of 54 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kelvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service and premier suite room is super luxurious. Worth the price

8/10 Good

sungil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

May May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent and most important - we feel safe going back to our hotel room anytime of the day or night!! Will surely visit again!!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. Hotel very clean. The hotel is very convenient to all the entertainment areas.
Stayed 2 nights in Aug 2019

8/10 Good

Umer Rehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Keep it up

Good
Stayed 1 night in Mar 2019

8/10 Good

Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a couple date for me. The room was awesome just that I stay near the lift. Quite noisy when there’s people talking loudly while going back to their room. Overall is still okay.
Stayed 1 night in Dec 2018

8/10 Good

Yap, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel

Hotel staff are friendly and considerate. Gave me a room nearest to the lift because I have a little inconvenience with my movement. Hotel staff called to check the purpose of my stay and give their outmost support to accomodate my request.
Stayed 2 nights in Jun 2018

10/10 Excellent

Malcolm, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First Time in Genting

From jockey parking,bellboys and reception ( Diana ) the tone was set -excellence !!My room was spacious,well designed and very clean.A very well managed hotel!
Stayed 1 night in Jan 2018

8/10 Good

YEE SIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well appointed rooms. Good service.
Stayed 2 nights in Sep 2017

10/10 Excellent

SW, Scottsdale, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable hotel

Room and amenities are really nice. Fast check-in process. Excellent house keeping service (I said one of the best I have had experienced, I am a frequent traveller). Hotel conveniently connected to all the fun stuff, restaurants, and shops at Genting. The only down side is that there were no map at the hotel, it was hard to figure out our way when we first got there.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Not a 5 star hotel

We impressed initially when we cheched in and went to massage room for relaxation however, I strongly recommned to hotel management seprate your hotel from the resturant next to lobby as a self service buffet which looks like a 2 star resturant with very very cheap food qualitu even not fresh bread or juice. Room was good but I guess main problem of the hotel was the food quality and mix the 5 star hotel with 2 star resturant

8/10 Good

shosho , Dubai

Disliked: Staff & service, property conditions & facilities

It is the center

Staff not welcoming or friendly, one room was without aircondition, rooms were not clean.

8/10 Good

Dennis, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

we really enjoyed.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

7/10

Room is bigger as compared to First World. Was grateful to be given earlier check in for 1 room. The other room was given to us around 6pm+ after checking with them 2 or 3 times. In the end 4 Adults cramp on a bed for that few hrs nap as we rch genting vry early.

8/10 Good

Fahad A.

Liked: Cleanliness, staff & service, room comfort

Nice

Friendly staff , lovely rooms , excellent location but poor breakfast everything else was extremely satisfying ,,, lots of shops and varity of foods and the theatre is nearby and the telefreak,, lovely weather

8/10 Good

Ong, KT, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and clean, centre of everything

Clean room, yummy breakfast and we'll visit again for sure.

10/10 Excellent

Drapan, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel very convenient location

The hotel is very nice well maintained. Staff is very cooperative. Taxi is provided by hotel.

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Li Ling, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check-in time delayed.

Comfortable stay, friendly staff however the check-in is usual very late. By right is 3pm, yet around 4+ after I enquired with them they are only able to provide me 1 of the room. (Booked a connecting room) Around 5pm after I made a call to reception then they confirmed the room is ready. Appreciated they sent a staff to pass us the key as we are exhausted.

6/10 Okay

Arvind, Suva, Fiji

Disliked: Property conditions & facilities, room comfort

Okay

Check-in service is good. Room was disappointing. Photos are deceiving as room is quite small. Bathroom was good size and clean. Stench from toilet (I note another review mentioned same thing). Otherwise staff were helpful, but some not well-informed and not trained properly.... we got mixed answers. Since Hotel seems to be busy always due to Casino etc., that extra service is missing for non-gamblers.

8/10 Good

Mark, Lesmurdie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad

Would like bus transport to the air port for that price thanks mark.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kids-friendly

Fantastic room and famil-friendly

6/10 Okay

carrie, Singapore

Good location

Only hotel in Genting to have wifi. Rm is just normal. Toilet is very big. It's better then the other hotel in genting

10/10 Excellent

Teck Hwee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

I had a wonderful stay at Genting Grand. The room is clean and the beds are comfortable.