Holiday Inn Express Kuala Lumpur City Centre offers a decent stay, with a great location being its strongest point, as it's right in the heart of KL and near major attractions. The rooms are clean and functional, meeting basic needs, though they’re more on the simple side.
One area for improvement is communication with the staff, particularly around checkout extension requests. There have been times when the response wasn’t as clear or timely as expected, which can be frustrating, especially if you’re on a tight schedule.
Overall, it’s a solid choice if location is your main priority. However, if you’re looking for something with a higher level of service, this hotel might land closer to a 2-3-star experience.