4/10 Poor
Verified traveler
Sep 22, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty property in dire need of upkeep.
Terrible reception. At time of check-in only one person at the reception desk and a huge line up of people waiting to check-in. Poor coordination of staffing available to assist guests. Hotel rooms are spacious enough, but walls inside the room are dirty and scratched up. The hallways are in disgusting state. All the walls and doors are dirty, scratched and desperate need of cleaning and painting. The carpets sre dirty and stained and in need of replacement. Towel availability at the pool is not acceptable. Waited over an hour for someone to show up with towels. Dinner at the rooftop bar is ok, but staff need to be properly trained. I wanted to pay my bill part cash and part credit card as it was my last day in Malaysia and I wanted to get rid of cash. The wait staff said that it would not be possible to split the bill and that I would have to pay the full amount by credit card. Two wait staff said the same thing . It was not until I told them that was the most ridiculous thing and that I wanted to speak to a manager. The manager came over and said that I could split the payment in cash and credit card. Why the unnecessary stress when you are just trying to have a pleasant experience. It is a shame that the Hilton chain doesn't invest in upkeep and cleanliness of this property. I don't recommend staying here.
Verified traveler
Stayed 3 nights in Sep 2024