The staff were courteous and friendly on the whole (some more than others), the room was cleaned every day and the food was, by and large, pretty good, although we only had breakfast every day, the choice of which was fairly extensive. The hotel is in an excellent location and staying on the 24th Floor with a Kowloon Park and harbour view was wonderful, giving us a great outlook to the nightly laser show from the Island. Several lifts meant that we never had to wait too long for one, and we enjoyed the amenities in the bar every evening, being welcomed like old friends. As we were there to celebrate my birthday, we also took advantage of an excellent offer for afternoon tea, which was delicious. We would love to return there at some point.