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Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

2.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

Exterior
Property amenity
Premium bedding, desk, laptop workspace, blackout drapes
Lobby
Romantic Suite | Living area | 55-inch Smart TV with satellite channels, Netflix, streaming services

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
428 South Gay St, Knoxville, TN, 37902
  • Tennessee Theatre
    3 min walk
  • Market Square
    3 min walk
  • Downtown Grill & Brewery
    1 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    22 min drive

Room options

View all photos for Signature Room, 1 King Bed, City View

55-inch Smart TV with satellite channels, Netflix, streaming services

Signature Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Queen Bed, City View

Premium bedding, desk, laptop workspace, blackout drapes

Luxury Suite, 1 Queen Bed, City View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Romantic Suite, 1 Queen Bed, City View

Premium bedding, desk, laptop workspace, blackout drapes

Romantic Suite, 1 Queen Bed, City View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio, 1 King Bed, City View

Premium bedding, desk, laptop workspace, blackout drapes

Executive Studio, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Hyatt Place Knoxville Downtown

Breakfast included
Pet friendly
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1010)
The price is $254
per night
$300 total
includes taxes & fees
Jan 17 - Jan 18
Hyatt Place Knoxville Downtown

About the neighborhood

Knoxville

With a stay at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel in Knoxville (Downtown Knoxville), you'll be within a 5-minute drive of University of Tennessee and Neyland Stadium. .This hotel is 0.4 mi (0.6 km) from Maple Hall and 0.4 mi (0.6 km) from Market Square.

What's nearby

  • Market Square - 3 min walk
  • Knoxville Convention Center - 8 min walk
  • Knoxville Civic Auditorium and Coliseum - 9 min walk
  • University of Tennessee - 15 min walk
  • Neyland Stadium - 4 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪Stock & Barrel - ‬3 min walk
  • ‪Downtown Grill & Brewery - ‬1 min walk
  • ‪J.C. Holdway - ‬4 min walk
  • ‪Nama Sushi Bar - Downtown Knoxville - ‬2 min walk
  • ‪Coffee & Chocolate - ‬2 min walk

About this property

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

Hotel with a 24-hour front desk, near University of Tennessee
Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel offers 16 accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels and Netflix.

This Knoxville hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Stay in one of 16 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a vending machine.
Enjoy a satisfying meal at Lilou serving guests of Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area.
Lilou - Onsite fine-dining restaurant.
Lilou - Onsite bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (USD 35 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Lilou
  • Lilou

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Elevator (42 inch wide door)
  • Grab bar in bathtub
  • Grab bar in shower
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered valet parking fee: USD 35 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Property is also known as

Hotel Cleo
Hotel Cleo Knoxville
Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel Hotel

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 90 out of 100 reviews" "
Rating 8 - Good. 6 out of 100 reviews" "
Rating 6 - Okay. 1 out of 100 reviews" "
Rating 4 - Poor. 3 out of 100 reviews" "
Rating 2 - Terrible. 0 out of 100 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice boutique hotel with a French theme.
Stayed 1 night in Sep 2024

10/10 Excellent

Keith

Liked: Staff & service, amenities, property conditions & facilities
Found a dirty sock in room from last guests. Head board on bed was ridiculous It’s not mounted to the bed and it’s not mounted to the wall. It’s just there and bangs the wall every time it’s touched. Other than that the place is amazing
Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, beautiful rooms
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Great vibe
Stayed 1 night in Sep 2024

10/10 Excellent

Kassy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our new favorite spot! Everything from the staff to the room to the complementary breakfast and the sweet little French restaurant in the back. We will be back for sure!
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, what an wonderful hotel
What a wonderful little boutique hotel. So charming. I was there on business but wished it was for pleasure. Only 16 rooms and they were so nice and comfortable. It is in my top 5 hotels I have ever stayed in over my 25 plus years of business and pleasure travel. And the small staff couldn't have been nicer and more helpful. If anyone askes me where to stay in Knoxville this is my recommendation.
Stayed 2 nights in Sep 2024

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying there
Stayed 2 nights in Sep 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel.
Beautiful hotel, Beautiful room. Very large room with nice furniture and wood flooring. An absolute steal!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ronda

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staycation Option
Beautiful new hotel in downtown Knoxville. Excellent staff!
Stayed 1 night in Jun 2024

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only issue is we didn’t have hot water for my stay. Everything else was great.
Stayed 2 nights in Aug 2024

10/10 Excellent

jonathan

Stayed 1 night in Aug 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely like being in a European hotel. Absolutely recommend if you want intimacy and an elegant environment.
Stayed 1 night in Aug 2024

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Gem
Even though the property had no hot water available for the stay, we LOVED this experience nonetheless and would choose this hotel again. It was so charming, cute and quaint but spacious, quiet and comfortable. We only had drinks (unique and delicious) in the hotel’s restaurant but would eat there next visit.
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
This place is incredible and we will be coming back. The rooms are great and the restaurant and drinks were outstanding.
Stayed 2 nights in May 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Krystle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
HOT WATER OUT & NOT REFUNDED WHAT I WAS PROMISED
They called to inform me the day before check-in that the hot water was out. They promised me a 25% discount if I kept my reservation. They still charged me the full amount even though I asked about it at check-in then I called and they told me they would refund the discount. She told me 15% and I informed her the may it was supposed to be 25%. First they tried to charge my card for the amount instead of refunding it. Then, they refunded it and it was not 25% like they promised. I’m done calling about it. I took a cold shower and did not receive what I was promised. I would also like to know how the restaurant was still running if the building had no hot water.
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Tanner

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There was no hot water on our floor. Beautiful location, impeccable staff, wonderful amenities, but something as simple as a cold shower can really derail an experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
What a hidden gem. Beautiful room.
Stayed 1 night in Jul 2024