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Crowne Plaza Knoxville Downtown University, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Knoxville Downtown University, an IHG Hotel

Exterior
Point of interest
Point of interest
Point of interest
Point of interest

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry

Explore the area

Map
401 W Summit Hill Dr, Knoxville, TN, 37902
  • Tennessee Vallley of Authority
    2 min walk
  • Market Square
    2 min walk
  • Tennessee Theatre
    7 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    19 min drive

Room options

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • 300.00 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Accessible (Communications, Transfer Shower)

Eco-friendly toiletries, hair dryer, towels, soap

Standard Room, 2 Double Beds, Accessible (Communications, Transfer Shower)

  • 300.00 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed with Sofa bed

  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, 2 Bathrooms

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, 2 Bathrooms

  • 600.00 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communications, Transfer Shower)

Eco-friendly toiletries, hair dryer, towels, soap

Room, 1 King Bed, Accessible (Communications, Transfer Shower)

  • 300.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • 600.00 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Top Floor)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed (Top Floor)

  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed
Exterior
Hilton Knoxville
Pool
Pet friendly
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1368)
The price is $127
per night
$149 total
includes taxes & fees
Dec 5 - Dec 6
Hilton Knoxville

About the neighborhood

Knoxville

A stay at Crowne Plaza Knoxville Downtown University, an IHG Hotel places you in the heart of Knoxville, within a 15-minute walk of Knoxville Convention Center and University of Tennessee. .This hotel is 1.4 mi (2.2 km) from Neyland Stadium and 0.2 mi (0.3 km) from Knoxville Visitors Center.

What's nearby

  • Market Square - 2 min walk - 0.2 miles
  • Tennessee Theatre - 7 min walk - 0.4 miles
  • Knoxville Convention Center - 8 min walk - 0.5 miles
  • University of Tennessee - 15 min walk - 0.8 miles
  • Neyland Stadium - 3 min drive - 1.4 miles

Getting around

  • McGhee Tyson Airport (TYS) - 19 min drive

Restaurants

  • ‪Stock & Barrel - ‬2 min walk
  • ‪Downtown Grill & Brewery - ‬4 min walk
  • ‪J.C. Holdway - ‬5 min walk
  • ‪Coffee & Chocolate - ‬5 min walk
  • ‪Chivo Taqueria - ‬3 min walk

About this property

Crowne Plaza Knoxville Downtown University, an IHG Hotel

Hotel with a 24-hour fitness center, near University of Tennessee
Crowne Plaza Knoxville Downtown University, an IHG Hotel offers 195 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Stay in one of 195 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Mahogany's Restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Knoxville? This hotel has 15670 square feet (1456 square meters) of space consisting of conference space and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Mahogany's Restaurant - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 15 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 17 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business center

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from October 28 2024 to November 1 2024 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per accommodation (varies based on length of stay), plus a deposit of USD 40.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 100 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 17.00 per person
  • Self parking fee: USD 15 per day (in/out privileges)
  • Pet deposit: USD 40.00 per stay
  • Pet fee: USD 40.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1001 reviews" "
Rating 8 - Good. 186 out of 1001 reviews" "
Rating 6 - Okay. 47 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

gerald p ferguson

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Aug 2024

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome all around
Our favorite hotel in Knoxville. The location is excellent and the staff is helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel! Great location, great staff, great rooms. It’s under construction in the back at the moment but I’m sure it’ll be great when it’s done!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities
Perfect location for a UTK move in…. Will be back
Stayed 2 nights in Aug 2024

10/10 Excellent

Cesar, rockwall

Stayed 1 night in Aug 2024

10/10 Excellent

Retha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here when moving our son back into UT. Chose the hotel for the location. Every member of the staff that we encountered was incredibly friendly and helpful. The bed was sooo comfortable and the room was clean. The location was great, less than a block from market square and so close to UT. They offer a UT parent discount as well. Highly recommend this hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Michael, Union City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 2 nights in Aug 2024

8/10 Good

Ernesto

Stayed 1 night in Aug 2024

10/10 Excellent

Ally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel in a good location close to everything in downtown Knoxville. The room was clean and service was amazing. My kids enjoyed the indoor pool as well.
Stayed 1 night in Aug 2024

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel interiors and guest rooms. Parking is a breeze and leads you right into the lobby for check-in.
Stayed 1 night in Aug 2024

10/10 Excellent

Leslie

Traveled with partner
Liked: Amenities, property conditions & facilities
Property was lovely and very close to what we wanted to do!
Stayed 1 night in Aug 2024

10/10 Excellent

Kelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Aug 2024

10/10 Excellent

CARALINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Excellent hotel. Staff extremely friendly and helpful. Great location. Within walking distance to so many things. Room was great.
Stayed 1 night in Aug 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking is a challenge with comstruction
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Michele

Stayed 2 nights in Aug 2024

10/10 Excellent

John Baptise

Friendly
Stayed 1 night in Jul 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Molly

Traveled with family
Staff very friendly and helpful. Property well maintained. Other guests returning from bars loud at 1am ,
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! Very welcoming and helpful staff. Hotel, room and amenities are 4.75! We will definitely stay here again on our next visit to Knoxville.
Stayed 1 night in Jul 2024

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Noisy but nice
-Clean room. -Comfortable mattresses! Sheets were itchy though. -Restaurant was great to have onsite, but it is expensive for the quality. -Service from all the staff was fantastic. -The bathroom was very small, with limited counter space- adequate for a single traveler but tight for a family of 4. The bathroom fan was broken. The shower was a weird design that made it impossible to turn on the water without getting sprayed with cold water first. -The pool was a little moldy and dated but at least it wasn’t freezing. -Lots of traffic noise, including a loud train several times a day and at night. The noise is to be expected in a downtown hotel but may be a drawback for some, so I would not recommend for light sleepers. -Fantastic location for enjoying downtown Knoxville- can walk everywhere.
Stayed 1 night in Jul 2024

8/10 Good

anthony

Stayed 1 night in Jun 2024