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Mercure Tunbridge Wells Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Tunbridge Wells Hotel

Exterior
Family Room, Multiple Beds (Classic) | Desk, iron/ironing board, free WiFi, bed sheets
Bar (on property)
Desk, iron/ironing board, free WiFi, bed sheets
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Laundry
    Laundry
  • Parking available
    Parking available
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL
  • Tunbridge Wells Chalybeate
    3 min drive
  • Dunorlan Park
    3 min drive
  • Assembly Hall Theater
    4 min drive
  • London (LGW-Gatwick)
    48 min drive

Room options

View all photos for Family Room, Multiple Beds (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds (Classic)

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds

  • 226 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed
Front of property
The Spa Hotel
Pool
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (870)
The price is $323
per night
$387 total
includes taxes & fees
Dec 5 - Dec 6
The Spa Hotel

About the neighborhood

Royal Tunbridge Wells

Located in Royal Tunbridge Wells, Mercure Tunbridge Wells Hotel is a 3-minute drive from Dunorlan Park and 5 minutes from Pantiles. .This hotel is 5.5 mi (8.8 km) from Tonbridge Castle and 5.6 mi (9.1 km) from Hop Farm Family Park.

What's nearby

  • Dunorlan Park - 3 min drive - 1.6 miles
  • Assembly Hall Theater - 4 min drive - 2.5 miles
  • Pantiles - 5 min drive - 2.9 miles
  • Bewl Water - 11 min drive - 8.1 miles
  • Hever Castle and Gardens - 27 min drive - 14.5 miles

Getting around

  • Maidstone Beltring Station - 9 min drive
  • Gatwick Airport (LGW) - 48 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Robin Hood - ‬3 min drive
  • ‪Royal Oak - ‬4 min drive
  • ‪Pierre Loti - ‬5 min drive
  • ‪Costa Coffee - ‬7 min walk

About this property

Mercure Tunbridge Wells Hotel

Hotel with a 24-hour business center, near Dunorlan Park
Mercure Tunbridge Wells Hotel offers 84 accommodations with hair dryers and complimentary toiletries. LED televisions come with digital channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 84 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a hair salon. Additional features at this hotel include a picnic area and a banquet hall.
Satisfy your appetite for dinner at The Mallows, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Royal Tunbridge Wells? This hotel has 4306 square feet (400 square meters) of space consisting of conference space and 8 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
The Mallows - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 10 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Reviews

7.6

Good

Rating 10 - Excellent. 274 out of 1001 reviews" "
Rating 8 - Good. 395 out of 1001 reviews" "
Rating 6 - Okay. 209 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Robbie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Liked !
Stayed 1 night in Aug 2024

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service
The staff are friendly and helpful.the food in the restaurant was very good and the service was great
Stayed 1 night in Aug 2024

8/10 Good

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, room was lovely. The only downside was there wasn't any air con. We asked for a fan but it didn't cool us down.
Stayed 5 nights in Aug 2024

6/10 Okay

john

Business traveler
Liked: Cleanliness, room comfort
Regular Dinner ok but rushed, Romanian dessert wine appalling Breakfast good for this type of hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Olga

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Good for a short stay
Stayed 1 night in Aug 2024

8/10 Good

SANDRA

Traveled with group
Liked: Cleanliness, staff & service
Stayed overnight and all was fine. Staff were so friendly and helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel , room a little tired in places but overall a good stay , comfy bed, exceptionally clean and lovely staff
Stayed 1 night in Jul 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently situated for our needs. Our Room was spacious and the bed comfortable. The meal choices were good and the staff attentive and very friendly. We would be very happy to stay again when in the area
Stayed 2 nights in Jul 2024

8/10 Good

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel Lovely staff Highly recommend!
Stayed 1 night in Jul 2024

10/10 Excellent

Justin

Stayed 1 night in Jul 2024

6/10 Okay

Emily

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Andrew

Stayed 4 nights in Jul 2024

10/10 Excellent

Anthony

Stayed 1 night in Jul 2024

8/10 Good

Stephen

Stayed 2 nights in Jul 2024

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very prompt service
Very prompt and professional service at check in. Then again at in hotel restaurant with good food choice
Stayed 1 night in Jul 2024

6/10 Okay

John

Liked: Cleanliness, room comfort
Mixed experience
Overall, an ok stay. However our room was not ready on arrival at 3pm and we were asked to wait in a lounge area which was operating as an overspill area for a wedding which was difficult to negotiate with our luggage. Receptionist was very apologetic and chased housekeeping to get room ready as quickly as possible - just not the start to our visit that we wanted after a 5 hour drive! Bedroom was fine - spacious with a comfortable bed , but shower a bit shabby. Breakfast on both days was good value at £12 but make sure you book the night before otherwise it costs a lot more! Our experience on sunday evening was not good. The bar had run out of several beers as a result of previous day's wedding and they had decided not to serve bar food that day due to a shortage of staff, which resulted in a 10 minute wait to order a drink at the bar, as staff were working elsewhere. Common sense did prevail with the help of one staff member, we were able to order pizza which was on the restaurant menu and eat in the bar. Overall a pleasant stay but merits an average rating rather than a good.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Phillip

Stayed 1 night in Jul 2024

10/10 Excellent

Bryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was easy and free, as was wi-fi. The receptionist was very welcoming and helpful. Rooms were clean, although rooms were dated in some aspects. W r appreciated that the room was quiet and dark overnight.
Stayed 1 night in Jul 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was busy with wedding parties and other groups but an evening meal in the bar was served promptly and the breakfast buffet was kept well-stocked. Staff quickly attended to any small issues.
Stayed 1 night in Jul 2024