Unfortunately the hotel was full with a large group of very loud and rude people from a wedding the previous day. The hotel staff had no control and had to remove valuables and anything that could be taken. Our room had no towels and even when we asked we weren’t brought any, we had to collect them from reception after our off site event at 11:30pm.
The other guests were shouting in the hall ways, trying to break into all rooms, their children running up and down the halls until 3:30am.
Whilst not directly the fault of the staff in the hotel, they could’ve controlled the situation better by calling the police. Or even calling me and suggesting I change my booking. Placing our room in the middle of all of these guests was awful. Many of them hadn’t even booked for the night we stayed, they had just not checked out.
Whilst the staff were apologetic in the morning, allowing this clientele to cause the havoc they caused and upset the other paying guests was really unacceptable.