2/10 Terrible
Jennifer S.
Jul 19, 2024
Disliked: Cleanliness
Horrible Experience
This was a terrible experience. First off the owner ‘double booked’ us and did not communicate anything about this until a few hours prior to check in, through email so we never saw it. I had texted the host through VRBO app the day before to ask how we check in because no instructions were sent and she did not respond.
We arrived at the accommodations and no one was there, we had to phone a number in the door. The host said ‘yes you are at the wrong location’. It was the exact location provided!!!! Then we had to can to a different location and change rooms 3 times because the accommodations were
1. Did not fit all 3 of us.
2. The AC was broken (it was +40)
Then we had to pay for a taxi to the airport when the whole reason we booked in the first place was because it was a 7 min walk to the airport.
To top it all off, we got an ADDITIONAL charge on our credit card 2 days after for staying at the place THEY moved us to. We are trying to request a refund with VRBOs help. We use VRBO often and this is not standard and should not be on VRBO.
Jennifer S.
Stayed 1 night in Jul 2024