6/10 Okay
Fermin
Nov 23, 2025
Liked: Cleanliness, amenities
The room is clean, however the bed is too soft and the pillow has no support. There was an incident that there were couple of workers in our room replacing WiFi without notifying us. We were shocked when we walked back from the pool and our room door was wide opened and people were inside. We complained to the late night manager and all she gave us was excuses, it was not her fault, and they have placed a memo by the elevator. We didn’t notice the memo at all since we stayed on the ground floor and we don’t take the elevator. She mentioned she will compliment us with two free nights of hotel fee and parking fee but we noticed she only taken out one night during checkout. She did not keep her agreement which was very disappointing. The parking lot has tons of birds at night so your car will most likely cover with bird poops. Otherwise the pool was great and has a great view of the ocean. Foods are decent but on the pricey side.
Fermin
Stayed 7 nights in Nov 2025
