Rented two units for this family trip. Overall it was a good stay. Just the hidden fees that took all of us by surprise and ridiculous because it's the price of another full night!!! An extra $200+ for each room. They don't tell you that this is a VRBO. THIS IS NOT STATED ON HOTELS.COM OR IF YOU GO DIRECTLY TO THE HOTEL/RESORT WEBSITE
One Bedroom & Den:
Towels & Trash Only $12
Towels, Trash, Bed $20
Towels, Trash, Linen $30
Two Bedroom & Den:
Towels & Trash Only $14
Towels, Trash, Bed $25
Towels, Trash, Linen $40
There is a one-time check-out cleaning fee:
1-bedroom: $150.00 1-9 nights $215.00 10+nights
2-bedroom: $175.00 1-9 nights $250.00 10+nights
Rented two 1 bedroom for two nights each....it should be $150 cleaning fee according to this...NOPE other HIDDEN FEES that takes you over $200. Born & raised in Hawaii & stayed in many places, these hidden fees should be know ahead of time. Whether local or visitor from anywhere else, everyone has the right to know. An extra almost $400+ that could be used to food, activities etc. No housekeeping unless you pay extra. No 24 hr front desk/guest services as stated on hotels.com & Kailani's website. You have to drive to another property for a front desk. Our units, which were across & not next to each had cleaning service people come before 11 a.m. to get in for our check out day, which they knew it was a check out day. It's a great place but be warned that you will be expected to pay an extra $200+ per room.