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The City Royal Resort Hotel

3.0 star property

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Photo gallery for The City Royal Resort Hotel

Front of property
Serves lunch and dinner
Birthday party area
Outdoor pool
View from property

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Plot 8- 10 Kataza Close 1, Bugolobi, P.O. Box 70214, Kampala, 37597
  • Uganda Golf Course
    ‪5 min drive‬
  • The Parliament of the Republic of Uganda
    ‪5 min drive‬
  • Kibuli Mosque
    ‪7 min drive‬
  • Kampala (KLA)
    ‪6 min drive‬

Room options

View all photos for Executive Room

Executive Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Room

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Suite

Standard Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Suite

  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

  • Sleeps 1
  • 1 Double Bed

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Front of property

Arcadia Suites

  • Breakfast included
  • Parking included
  • Free WiFi
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4.4 out of 5, Excellent, (142)
The price is $125
per night
$150 total
includes taxes & fees
Mar 2 - Mar 3
Arcadia Suites

About the neighborhood

Kampala

When you stay at The City Royal Resort Hotel in Kampala, you'll be in the business district, within a 5-minute drive of Uganda Golf Course and The Parliament of the Republic of Uganda. .This hotel is 3.2 mi (5.2 km) from Kibuli Mosque and 3.4 mi (5.4 km) from Embassy of the United States.

What's nearby

  • Uganda Golf Course - 5 min drive
  • Embassy of the United States - 7 min drive
  • Makerere University - 7 min drive
  • The Acacia Mall - 7 min drive
  • Mulago National Specialized Hospital - 7 min drive

Getting around

  • Entebbe Intl. Airport (EBB) - 43 min drive

Restaurants

  • ‪Choma Zone - ‬1 min walk
  • ‪Royal Oak - ‬4 min walk
  • ‪Thrones - ‬12 min walk
  • ‪Bamboo Nest Bar and Restaurant - ‬11 min walk
  • ‪Cafesserie - ‬3 min walk

About this property

The City Royal Resort Hotel

Hotel in Kampala with 2 restaurants and free breakfast
The City Royal Resort Hotel offers 40 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 54-cm flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 40 air-conditioned rooms featuring fireplaces and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy local and international cuisine at Pool, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is included.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Guests are offered a complimentary continental breakfast. An additional breakfast (subject to charges) is served daily.
Pool - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Wagagai - This restaurant specializes in local and international cuisine and serves breakfast only.
Garden Bar - This bar specializes in local and international cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Garden Bar
  • Pool
  • Wagagai

Things to do

  • Children's pool
  • Outdoor pool
  • Personal motorized watercraft
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 54-cm flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 150000 per person (one-way)
  • Airport shuttle fee per child: UGX 100000 (one-way), (from 1 to 16 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 8 AM to 6:30 PM
Only registered guests are allowed in the guestrooms

Property is also known as

City Royal Kampala
City Royal Resort Hotel
City Royal Resort Hotel Kampala
The City Royal Hotel Kampala
The City Royal Resort Hotel Hotel
The City Royal Resort Hotel Kampala
The City Royal Resort Hotel Hotel Kampala

The City Royal Resort Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 41 reviews
Rating 8 - Good. 14 out of 41 reviews
Rating 6 - Okay. 14 out of 41 reviews
Rating 4 - Poor. 4 out of 41 reviews
Rating 2 - Terrible. 2 out of 41 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Gerrit

Business traveler
Disliked: Property conditions & facilities
Average hotel in need of renewal
The hotel is average in general, but it seriously needs some maintenance and updating to a more current look. Rooms are large and has all the usual. Strange though that there are no insect screens on the windows and there is hardly any place to work in the room. The service is good and friendly. The food in the restaurant is barely edible and I would definately give this a miss.
Stayed 6 nights in Dec 2019

8/10 Good

Morris, Utah, USA

Liked: Cleanliness, staff & service, room comfort
Not as good as it use to be but Im not readytostop
The Wifi sucks, the connection drops you constantly and the speed is very very slow, to the point that i stopped using it and went to my cell phone. It use to be faster, I been staying here off and on for three years. The wifi use to be good. I complained to the front desk about the wife but they did nothing. The large safe is good. The taxes here at this hotel are some of the most expensive in Kampala. more that some five star hotels. This hotel does have a breakfast, I have no idea why that isn't stated on hotels.com The swimming pool is private, unless they are having a wedding. But it does need to be kept cleaner, it shows signs of high levels of bacteria. Hotel bus boys are the best. Room service was good except slow. Menu is limited.

10/10 Excellent

Morris, Utah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money.
Stayed on the fourth floor, no elevator. Breakfast was buffet, limited choices. Staff was very helpful. Door lock had to be repaired and safe lock had to be opened up and sink would not drain, but they fixed all these things soon after I complained. The safe is large enough for my laptop and the swimming pool was quiet, a few children from the hood was in it and the water a little murky but overall I think this hotel is underrated. I will return..

10/10 Excellent

Michael, Uganda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place on the outskirts of Kampala.
A great location on the edge of the big city of Kamapala. There was lots of shopping at the mall across from the hotel, and the room was comfortable, quiet, and clean.

2/10 Terrible

Gurmukh

Disliked: Cleanliness, staff & service, property conditions & facilities
Never going there again!
I regret staying at this hotel. The reservation manager and the hotel manager made me sit at the reception for two hours just because they had not received a confirmation email from hotels.com about my booking. I had paid in full by my credit card online and despite of me showing them the payment confirmation I had with me, they didn't believe me. I kept requesting them to at least check me in and if in case they don't receive a confirmation, I can always get in touch with hotels.com and address the issue. But they didn't check me in until they got a confirmation from hotels.com. The staff is rude and lack empathy.

8/10 Good

Morris, Utah, USA

Liked: Cleanliness, staff & service, room comfort
Not perfect but I intend on staying here again
Was there two nights. Large room. Clean. Had shampoo, soap, no water in the fridge, no microwave, had a safe large enough for most laptops. Bed was kind size but hard, large bath tube, I had the executive suite. There is a swimming pool that is a little small and a little cloudy with bacteria but I did not get sick from it. The breakfast is ok, nothing great but it will get your through the day. No hidden expenses, no credit card required to be kept on file but they did copy my passport. Service was excellent.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame about the WIFI
Nice comfortable hotel hidden up a dirt track 15 minutes by Boda from the centre. Great pool. Good food. Some staff really helpful and kind. Others sleepy and uncaring. WIFI just did not work. If it did, I would probably go back.

8/10 Good

De Wet Swart, Johannesburg South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Will go their anytime again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be ranked as a 2 star hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great Value for Money. Very kind staff
I stayed at City Royal Resort Hotel for two nights in March. It is closer to a budget hotel than a luxury chain. But if your expectations are right, you should be very pleasantly surprised. The hotel is outside of the central district, but it is right across the street from a brand new, and upscale shopping mall that also has a Nakumatt, which can be useful if you need small things. The mall also has a bar and several restaurant - of which the Indian restaurant was particularly good, even if it was set in a food court-like situation. The rooms were a bit ill constructed, as has been my typical experience in Africa. Water pressure is light and there was no shower curtain in my room. But given the rates they charge, I was generally pleased. The room was mosquito free. To top it off, I stayed with City Royal over my birthday (and very far from home and family), and the staff very unexpectedly brought me a cake and sang me happy birthday! There was no way to eat it all on my room so I brought it down to reception and it was gratefully received.

8/10 Good

MBarton, Utah, USA

Disliked: Room comfort
For the money its a good deal
I am a USA physician, I am a platinum member of Delta Airlines. I fly a lot and all over the world. I stay at a lot of hotels monthly. Compared to USA hotels, this hotel, like most Uganda hotels are substandard but compared to other hotels in Uganda this one is about the average. Average, meaning, the hotel needs fixing up, things dont work that should work, etc.. If you choose to stay here then know that there is no gym, there is no microwave, there is a fridge, the internet works good and is reliable, there is a complimentary small buffet breakfast, the swimming pool is ok but is open to the public, I stayed on the side opposite the pool because they do have parties by the pool that is noisy at night. The beds are hard, almost as hard at the floor. Room service is slow and the food is average. Also, this hotel is used by the locals mostly, if you are white like I am you will be one of only a few there, not many whites stay here, I also add that, although I got a lot of staring at me no one was rude to me concerning my color or race. I paid $150 per day for the best room, I thought it was worth the money. I would stay here again. I fact I have stayed here four times now. However, I don't think I will stay here anymore because I want a gym and a softer bed

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Scabies
Hard beds. Lukewarm staff. DIRTY mosquito nets and blankets. Pretty sure this place is where I picked up scabies. Beware!

6/10 Okay

cedric, canada

Liked: Cleanliness, staff & service
Good location, good food
Great location as it was close to the centre of the city yet far enought that it wasn't noisy around the place. Wish the pool was cleaner. Great Italian place within 5 minutes of the place.

8/10 Good

MBarton, America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than I expected.
The patron review was just above a 3 so I wasn't expecting a good hotel but to my surprise it was one of the best hotels I been to in all Africa. The pool was nice, the room service was nice, the room was very large and reasonable priced. No mosquitos in the room. Two drawbacks were, they didn't have a key for my room so I had to wait while they made me one and that took a whole day, also, there is no elevator so you have to do stairs and that is no fun if you are on the top floor. I would and probably will stay here again soon. PS. the breakfast was a buffet and it was ok, not great but not bad. There was a safe in the room.

6/10 Okay

dzalcman, London

Liked: Staff & service
Disliked: Property conditions & facilities
Not worth the $$
Very nice staff, but this hotel is not at all worth what I paid for it, compared to other past hotel stays in Kampala. While my room was spacious and sunny, the carpets were incredibly dirty, the bathroom had no hot water, poor lighting, and a bunch of little black moths living in the shower. Would definitely not go back.

6/10 Okay

dzalcman, London

Liked: Staff & service, room comfort
Incredibly nice staff, lackluster facilities.
I hate to leave a negative review because the staff were all so amazingly sweet, but this hotel really wasn't worth what I paid for it. The room was spacious and pretty, with a nice view of the pool, but the internet was practically unusable, the carpet was VERY dirty, I couldn't get hot water for more than the first 30 seconds of each shower (and the shower itself was filled with these tiny black moths, ick). I've stayed in plenty of other budget hotels in Kampala that were, in most respects, much nicer. I will say that when I arrived and needed to go out and get a new battery + sim card for my phone, one of the employees very sweetly insisted on walking with me to the relevant stores and making sure everything was fairly priced. Also conveniently located next to large mall with a good cafe (Brood) and grocery store (Nakumatt). Otherwise, though, not much to recommend.

4/10 Poor

Yoolsup, Dar Es Salaam

Disliked: Cleanliness, property conditions & facilities
totally not recommendable with this high room rate

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Frendly service......
A fair hotel at a good price....... locally, but some may consider it expensive. Breakfast poor at best. Restaurant OK.

8/10 Good

Reggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints at all. Great service. Would return to that same hotel

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Good value, not the best location
Not a bad hotel although the carpets could do with a clean, Not the best area and not brilliant for the city centre. MUCH cheaper than city centre hotels though...

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Okay Hotel to Stay
Staff was nice. Food is good. Beds were hard. You can feel the springs in them. I could not sleep well. They just need to provide some type of bed padding. Complimentary water was not provided every day like it was suppose to be. Location is good.

6/10 Okay

Victor

Disliked: Staff & service, property conditions & facilities
My overall experience
What attracted me to the hotel was its appearance, free wifi and competitive pricing. Upon arrival I was not disappointed but when I checked in, I found that the furniture I'm my room either had handles missing or none at all in some cases. The bed mattress was also very hard and the wifi was sluggish and intermittent. The food was average, and most of the staff in the canteen were less than helpful @ the best of times with a distinct lack of commitment to customer service. For a simple late night meal/snack, a waiting time of 30-40 mins for room service was not uncommon, oh and not to mention the small fridge in my room wasn't on/ working and it didn't look like it had been turned on all year. All in all I am a little disappointed. Overall experience, 5/10

6/10 Okay

Kevala, South America

Liked: Cleanliness, staff & service, room comfort
Great hotel for family
Advantages: Quiet, much quieter than the more popular hotels along Kampala road since it is 10 minutes from center by taxi. Nice garden and pool. Good for family stays, good value for money. And the best food of 3 hotels I ate in. Try the grilled goat, pork ribs curry and fresh mushroom soup. Disadvantages: Water would leak out of the shower area onto the bathroom floor. Not in the center.

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard for a very reasonable price
Nice and quiet area, not far away from the city centre. Nice and clean room with modern bathroom. Good food in restaurant. Very friendly and helpful staff!