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Metropole Hotel Kampala

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Metropole Hotel Kampala

View from room
Food and drink
Extra beds
2 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby lounge

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

Map
Windsor Crescent Road Plot 51-53, Kampala, Central, 227744
  • Uganda Golf Course
    4 min walk
  • The Acacia Mall
    17 min walk
  • Uganda National Museum
    2 min drive
  • Kampala (KLA)
    9 min drive

Room options

View all photos for Deluxe Double Room, Golf View

In-room safe, desk, iron/ironing board, rollaway beds

Deluxe Double Room, Golf View

  • 279 sq ft
  • Golf view
  • Sleeps 3
  • 1 Double Bed

View all photos for Business Double Room, Golf View

In-room safe, desk, iron/ironing board, rollaway beds

Business Double Room, Golf View

  • 271 sq ft
  • Golf view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

In-room safe, desk, iron/ironing board, rollaway beds

Deluxe Single Room

  • Golf view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room, 1 Double Bed, Front View

In-room safe, desk, iron/ironing board, rollaway beds

Deluxe Double or Twin Room, 1 Double Bed, Front View

  • 274 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Business Double Room, City View

In-room safe, desk, iron/ironing board, rollaway beds

Business Double Room, City View

  • 272 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Hilton Garden Inn Kampala

Pool
Parking included
Free WiFi
Restaurant
4.4 out of 5, Excellent, (131)
The price is $120
per night
$143 total
includes taxes & fees
Jan 5 - Jan 6
Hilton Garden Inn Kampala

About the neighborhood

Kampala

With a stay at Metropole Hotel Kampala in Kampala, you'll be next to a golf course, a 4-minute walk from Uganda Golf Course and a 1-minute drive from The Acacia Mall. .This golf hotel is 1 mi (1.6 km) from Kisementi and 1 mi (1.7 km) from British High Commission.

What's nearby

  • Uganda Golf Course - 4 min walk
  • The Acacia Mall - 17 min walk
  • Uganda National Museum - 2 min drive
  • Makerere University - 3 min drive
  • Mulago National Specialized Hospital - 3 min drive

Getting around

  • Entebbe Intl. Airport (EBB) - 53 min drive

Restaurants

  • ‪Bubbles O'learys - ‬9 min walk
  • ‪Yujo Izakaya - ‬12 min walk
  • ‪Mezo Noir - ‬11 min walk
  • ‪Garden City Rooftop - ‬14 min walk
  • ‪Lotus Mexicana Cantina and Beach Bar - ‬9 min walk

About this property

Metropole Hotel Kampala

Suburban hotel with 2 restaurants and free breakfast
Metropole Hotel Kampala offers 60 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 60 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and barbecue grills. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary English breakfast is served daily from 7 AM to 10 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary English breakfast is served each morning between 7 AM and 10 AM.
Metropole Hotel Kampala has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Golf caddies
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Pro golf lessons
  • Pro golf shop

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are available for USD 25.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per person (one-way)
  • Crib (infant bed) fee: USD 25.0 per day
  • Rollaway bed fee: USD 25.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Metropole Hotel Kampala
Metropole Kampala
Metropole Hotel Kampala Hotel
Metropole Hotel Kampala Kampala
Metropole Hotel Kampala Hotel Kampala

Metropole Hotel Kampala Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 44 reviews" "
Rating 8 - Good. 21 out of 44 reviews" "
Rating 6 - Okay. 9 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 4 out of 44 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Shrinivasan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable
Stayed 7 nights in Nov 2021

10/10 Excellent

EYAL SHIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

6/10 Okay

Abu Bakarr

Liked: Room comfort
The hotel neds some updates, it's very old
Stayed 1 night in Mar 2020

2/10 Terrible

Unsatisfied

Business traveler
Liked: Cleanliness
Disliked: Staff & service
I I didn't like how a night shift employee checked into my room at 5:30 in the morning while i was at the gym. The employee had no reason to be in my room at that time and he couldn't give me a reason why he was there. Then i call the front desk to report the incident and its the same employee who picked up the phone and assured me that no one was in my room. When the morning supervisor came we reviewed the camera and sure enough that employee was in my room for no apparent reason. I was forced to check out of the hotel prematurely and had to find another secure hotel. I will never go back to that hotel for poor security.
Stayed 6 nights in Mar 2020

6/10 Okay

Verified traveler

Business traveler
Good basic rooms, restaurant. Very good value
Stayed 2 nights in Mar 2020

6/10 Okay

Adam

Business traveler
Liked: Room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

Vianney

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My worse stay in Metrople kampala -feb'2020
Hotel stay was worse -compare to my previous visits. property is old not maintained well -insuffient lighting in wash room /fused bulbs/ dusty rooms / ineffective air condition in room .. etc etc . ANTS were seen around and also a small RAT that was moving about -reported to the reception-on check out. food and facility average - I do not recommend this property to anyone and will never stay again.
Stayed 2 nights in Feb 2020

8/10 Good

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Kevin, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and went out of their way to answer my every request. I think the rooms would be better with carpet rather than bare tile and a pair of house slippers or shoes would make a difference with the bare tiles. Water pressure is good though the shower would do better with a sliding glass door rather than a curtain. The breakfast is good and has nice variety. A little noisy in the morning due to being next to a major road but it is manageable. Overall I would stay here again.
Stayed 1 night in Jan 2020

2/10 Terrible

Charles, USA

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
If you have no better place to stay,then book this hotel.very poor ethics in regards to front desk and management. Booked a fully paid stay for 15 days but due to other obligations had to leave in 5 days, with booking company promising to refund my balance. The hotel management RIPPED me off by refusing to honor the request from Expedia. Again if you have no better place to stay and all the many surrounding hotels are full then make this your choice. For me i will never.
Stayed 13 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food from restaurant was excellent especially the Thai and the fish. Room at the back was noisy with traffic and people talking outside. Ask for rooms in the front. Adequate gym facility. Good siting area for a small hotel
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast spread each morning was excellent, and the food in the restaurant is also excellent. The staff is very friendly and helpful. Both times I have stayed at the hotel, the air conditiong was not working, which made it difficult to sleep
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Raheel, London

Business traveler
Liked: Cleanliness, staff & service
Very cooperative staff and rooms are run down a bit.
Stayed 9 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely friendly and attentive.They made my stay all the better
Stayed 5 nights in Mar 2019

4/10 Poor

Rebecca

Liked: Cleanliness
Disliked: Staff & service
Great location, not worth the money
The breakfast is terrible, seems like it was cooked a few days ago as nothing tasted fresh, very few options as well. Hotel staff could be trained in customer service as it seems like none of them wanted to be there. The rooms could also be refurbished.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Breakfast choice was poor
Stayed 1 night in Nov 2018

8/10 Good

Emma

Liked: Cleanliness, staff & service
Rooms were spacious and comfortable and the staff very friendly. One side of the hotel was very noisy because of a bar down the road so request a room on the golf course side for less disturbance.
Stayed 5 nights in Mar 2018

8/10 Good

Kate

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
The recent stay at the Metropole Hotel in Kampala was pleasant. The hotel is generally clean and maintained however it is getting a little shabby. On the other hand the staff could not be faulted. Nothing was too much trouble, every request we had was dealt with efficiently and with graciousness. The room was always clean and fresh and the general areas were also clean. Of special mention is Agatha who organised our daily travel - she went above and beyond to ensure we travelled safely, comfortably and efficiently even in the crazy traffic of Kampala. All the drivers were courteous and helpful with one in particular waiting 2 hours when an appointment overrun. If you are looking for somewhere where you feel looked after then I would definitely book at The Metropole.
Stayed 5 nights in Feb 2018

6/10 Okay

Johanna

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2017