Because there were no elevators, well ok I had to drag my suitcase up a flight of stairs & im old, my toilet would not go down, and I went to front desk and I was told when the cleaning crew comes @ 8:30 you can ask for a plunge, I was told to use the toilet in the lobby area by the pool, of course it was occupied when I needed it, I had to be somewhere and when I got back to my room , same toilet issues, although I felt the facilities were nice & clean, just a little disappointing I could not use my toliet