2/10 Terrible
Mario
Traveled with partner
Jul 14, 2024
Liked: Cleanliness
I stayed here ever since first time I found out this property, back then the hot water last 5 mins, but I like the area so I stayed regardless the hot water only last about 5 mins. This time the stay is horrible. People party at 3AM, moldy room (which I don’t really care), hot water that still last only for 5 mins, and the last straw is the F&B Manager William that made me cancel the rest of my stay here. My wife only drink soy milk and I got it for the past couple days I stayed. Today I asked 3 different people and was told that they will check if they have it or not. No one ever gotten back to me until I finished my breakfast and waiting for the drink only to be told that they needed to charge me for it. I asked the same manager for it at the beginning and after asking 3 times only to be told to pay. My wife and I ended up not getting it and they lost customer. They should have told me from the first day so I don’t have to spend my money here for bad experience. What a joke. You keep your soy milk, I ma keep my money from you. Btw thanks for coming to the room and apologized, but that’s too late. You have ruined our experience here.
Mario
Stayed 1 night in Jul 2024
