This review comes from our experience, not a one time event, as we have stayed here since the bldg opened.
To begin with the security was lacking as the parking gates were left open and the exit doors were zipped tied open;thus allowing the locals to park for free as we had to pay $15 a night. And, for the first time, the locals were allowed to and encouraged to visit the poolside bar and to eat there....we understand the need to generate business, but not to the detriment of the paying customers
Not to mention there were dogs everywhere(we're dog lovers), but for them to be by the pool, in the eating areas, and smelling up the elevators---bad idea. The hotel used to be and smell clean, but this time the mop water smelled like "wet dog", the walls needed cleaning or repainting, the shower in our room had mold growing in it and there was dog sh#t in the parking lot & on the sidewalk, not to mention the grounds outside smelled of it.
It's too bad that the current management is going to let a formerly great respite turn into a dog-smelling, nasty place overrun with locals who get to park free and hog the pool and generally make a mess of things. The one plus was the food staff monitored their area, they were efficient and extremely friendly and eager to help.
Our hope is that the managers will read this review and then correct the mistakes that have turned a quality facility into a doggy daycare with non-paying customers overrun the place