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Tru by Hilton Jackson, MI

2.5 star property

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Photo gallery for Tru by Hilton Jackson, MI

Restaurant
Reception
Exterior
Terrace/patio
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$96
$86 nightly
$96 total
Total with taxes and fees
Mar 22 - Mar 23

Explore the area

View in a map
2401 Shirley Dr, Jackson, MI, 49202
  • Place, Jackson Crossing Mall
    ‪18 min walk‬
  • Place, R.A. Greene Park
    ‪2 min drive‬
  • Place, Lions Park
    ‪3 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

8.6 out of 10
Excellent
(62 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(36 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

King Room-Hearing Accessible-Roll-in Shower

  • Sleeps 2

King Room With Mobility Accessible Bathtub

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Guest Room With 2 Queen Beds And Bathtub-Mobility Accessible

  • Sleeps 4

Similar properties

Exterior
Holiday Inn Express & Suites Jackson by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 583 reviews
$95 nightly
The price is $106
Feb 25 - Feb 26
Total with taxes and fees
Holiday Inn Express & Suites Jackson by IHG

About the neighborhood

Jackson

Located in Jackson, Tru by Hilton Jackson, MI is within a 5-minute drive of R.A. Greene Park and Rod Mills Park. .This hotel is 1.9 mi (3.1 km) from Lions Park and 2.2 mi (3.5 km) from Jackson Crossing Mall.

What's nearby

  • Jackson Crossing Mall - 18 min walk - 1.0 mile
  • R.A. Greene Park - 2 min drive - 2.2 miles
  • Lions Park - 3 min drive - 2.0 miles
  • JAX 60 - 5 min drive - 3.8 miles
  • Michigan International Speedway - 30 min drive - 27.3 miles

Getting around

  • Jackson Station - 8 min drive
  • Detroit Metropolitan Wayne County Airport (DTW) - 63 min drive

Restaurants

  • ‪Chick Fil A - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Texas Roadhouse - ‬3 min drive

About this property

Tru by Hilton Jackson, MI

Tru by Hilton Jackson, MI offers 93 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 93 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
Grab a bite from the grocery/convenience store serving guests of Tru by Hilton Jackson, MI. A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Jackson MI Hotel
Tru Hilton Jackson MI
Tru by Hilton Jackson, MI Hotel
Tru by Hilton Jackson, MI Jackson
Tru by Hilton Jackson, MI Hotel Jackson

Tru by Hilton Jackson, MI Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1000 reviews
Rating 8 - Good. 240 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Karen

Traveled with partner
Unfortunately I never experience this instant whereas I have to pay an additional $125 to Expedia after the obese clerk claimed she could accept my reservation due to my daughter using the reservation due to my having the flu. My daughter and I both has the same last name and the confirmation number just a different first name. After speaking to the clerk she could not cite where this regulation was stated all the time being obnoxious and chewing in my ear. This individual displayed a very poor representation of the Hilton chain, and their other hotels with more competent and professional employees.
Stayed 1 night in Nov 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn’t open when we got up.
Stayed 1 night in Nov 2025

10/10 Excellent

Steve

Stayed 1 night in Nov 2025

10/10 Excellent

Harold

Stayed 1 night in Nov 2025

8/10 Good

Diane

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean & modern. Not happy that the pancake maker was out of order & the toaster was lacking power. otherwise good.
Stayed 1 night in Nov 2025

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2025

10/10 Excellent

Joe

Stayed 1 night in Nov 2025

10/10 Excellent

Craig

Stayed 1 night in Nov 2025

10/10 Excellent

Heather

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Staff were friendly and responsive! Very updated
Stayed 1 night in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2025

10/10 Excellent

Becky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast bed too hard
Stayed 1 night in Nov 2025

10/10 Excellent

Phillip

Stayed 1 night in Oct 2025

2/10 Terrible

Bonita

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was great. What wasn't was the service itself that Hotels.com provides. Why would i leave a bad review of a hotel when you have nothing to do with that? The bad review would belong to them, not you. The fact that you had my booking (and my money) and THEY DIDN'T when I got there at 11pm with my young son is why you're getting a bad review. It took me FIVE minutes to find the phone number on Google (i couldn't find it on the app) so that i could speak with a person just to find out that their customer service is done from India and i couldn't understand either of the people that I finally got on the phone with me. They said the mistake was a software error. They had to call the front desk at the hotel twice to fix this and get me a room. The whole thing took an hour! We didn't get to our room until midnight. I was offered an apology but that's it. No discount on a future room, nothing. What, then, gives me the confidence to use Hotels.com again? Absolutely nothing.
Stayed 1 night in Oct 2025

4/10 Poor

Kellie

Traveled with family
Liked: Property conditions & facilities
Disliked: Room comfort

Mid

Very firm beds, can hear much of the hallway activities from the room, annoying when trying to sleep
Stayed 1 night in Oct 2025

10/10 Excellent

Kelly

Stayed 1 night in Aug 2025

6/10 Okay

Lanene

Liked: Staff & service
Average hotel. Rooms were small and furnishings were minimal also found a spot on the mattress👎. Employees were friendly and accommodating
Stayed 1 night in Oct 2025

10/10 Excellent

Troy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, everything was great
Stayed 1 night in Oct 2025

8/10 Good

Mircea

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Samuel

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Amanda

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Just give people clean towels and sheets.. ?? I don't even need the bed made.. just a clean floor and clean bedding that doesn't stink like 5+ people slept there before me. There should be cleaning and mopping between guests that you could tell was not done in a month. The room floor was sticky.
Stayed 4 nights in Oct 2025

4/10 Poor

James

Disliked: Property conditions & facilities
Room was clean and neat. Some visitors had dogs…. I love dogs but find them unacceptable in a hotel. Some seating in the dining recreation area had dogs air all three days we stayed there… obviously the cleaning staff isn’t very observant. Breakfast served to 9 am with limited choices on one morning at 8:30… We are older adults and although we stayed at this Tru hotel last year we will not choose to stay here in the future.
Stayed 3 nights in Oct 2025

8/10 Good

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Nice gym and best continental breakfast.
Stayed 2 nights in Oct 2025

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was kind and friendly. Walls are thin and if you have loud neighbors you can hear everything. Breakfast was great. And property was clean. The bed was really comfy and the showers were nice and hot. I would stay here again.
Stayed 5 nights in Oct 2025