Overall, the property and staff aren't bad. Not outstanding, but still fine in all ways considered. The hotel was clean. Room was a tad small. Bathtub/showers were a little difficult to step down from due to their height so if you slip you're in big trouble. No handle bars anywhere. The biggest issue in regards to the facility is safety in my opinion. Only half the rooms are on the side "with an elevator", the rest go up a stair case with very narrow steps. Therefore, if you have mobility issues, be prepared to struggle a bit. The hotel restaurant has good food and a nice size menu but is extremely pricey when compared to many nearby restaurants. The rooftop ambiance is nice, just be prepared to pay for it. Breakfast is great and offers good initial variety. That being said, it does not change from day to day. Therefore, be prepared to eat the same thing over and over. The gozleme made by a wonderful lady in the back room are delicious. Perhaps a little bit different ingredients beyond meat, cheese and spinach but overall a great addition. Staff at the front desk are great, they'll arrange tours and other outings for you, just be prepared to pay a bit of an inflated price. Location is great, it's a steep hike to the central squares but overall a short distance. If I return to Istanbul, I would likely select a different hotel but would not discourage anyone from booking this one.