2/10 Terrible
Suraya
Jun 4, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Evay Suite hotel was not existing as it was sold out to another person and they Evay Suite hotel didn’t informed their customers that we sold out our hotel so we will refund your money or you can stay at same address in hotel which took placed by the name of Loin king hotel and when we arrived we were in shock the Lion king hotel was not given us any room unless we pay them double of the price we paid. their services was very poor the rooms were very dirty, and noisy. No air conditioning. It was very hot we could barely sleep because of the noise and hot weather. My little son was crying every night, they were not giving even an invoice receipt to us because of taxes. I asked many times for electronic invoice but they said I should pay them the VAT price so then they will give me invoice, they were very rude and unprofessional specially the owner. I told them I will make a complaint to police and they said do as wish. We will not give any invoice. None of them speak English it was very hard to make them understand. It’s was a horrible experience. I never recommend it to anyone.
Suraya
Stayed 11 nights in May 2024