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The Guesthouse by the Hey Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room | In-room safe, soundproofing, iron/ironing board, travel crib
Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, travel crib
Standard Double Room | Bathroom | Towels
Daily buffet breakfast (CHF 25 per person)
Standard Double Room | In-room safe, soundproofing, iron/ironing board, travel crib

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    1 min walk
  • Kletterhalle Interlaken
    2 min walk
  • Kunsthaus Interlaken
    2 min walk
  • Bern (BRN-Belp)
    42 min drive

Room options

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, travel crib

Family Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, soundproofing, iron/ironing board, travel crib

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, travel crib

Superior Double Room

  • Sleeps 2
  • 2 Twin Beds
Exterior
Essential by Dorint Interlaken
Pet friendly
Free WiFi
Breakfast available
Parking available
4.4 out of 5, Excellent, (151)
The price is $277
per night
$295 total
includes taxes & fees
Dec 6 - Dec 7
Essential by Dorint Interlaken

About the neighborhood

Interlaken

With a stay at The Guesthouse by the Hey Hotel, you'll be centrally located in Interlaken, a 2-minute drive from Mystery Rooms and 6 minutes from Lake Brienz. .This hotel is 17.6 mi (28.3 km) from First Station and 20.2 mi (32.4 km) from Eiger.

What's nearby

  • Hoeheweg - 1 min walk - 0.1 miles
  • Interlaken Casino - 7 min walk - 0.4 miles
  • Mystery Rooms - 9 min walk - 0.5 miles
  • Interlaken Ost Ferry Terminal - 16 min walk - 0.9 miles
  • Harder Kulm - 11 min drive - 3.4 miles

Getting around

  • Interlaken West Station - 6 min walk
  • Bern (BRN-Belp) - 42 min drive

Restaurants

  • ‪Funky Chocolate Club Switzerland - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Grand Café Restaurant und Confiserie Schuh - ‬2 min walk
  • ‪Hüsi Bierhaus - ‬1 min walk
  • ‪Restaurant Café de Paris - ‬2 min walk

About this property

The Guesthouse by the Hey Hotel

Central hotel connected to a shopping center in Central Interlaken with a 24-hour front desk
The Guesthouse by the Hey Hotel offers 60 accommodations with safes and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 60 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with bathtubs or showers are provided. Conveniences include safes and electric kettles, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, ski storage, and tour/ticket assistance.
At The Guesthouse by the Hey Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. This hotel has 3 meeting rooms available for events.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Guesthouse by the Hey Hotel has a restaurant on site.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Family friendly

  • Highchair
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Food and drink

  • Electric kettle

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 208 reviews" "
Rating 8 - Good. 64 out of 208 reviews" "
Rating 6 - Okay. 34 out of 208 reviews" "
Rating 4 - Poor. 23 out of 208 reviews" "
Rating 2 - Terrible. 16 out of 208 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kamen

Stayed 1 night in Aug 2024

10/10 Excellent

Shimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. Friendly helpful staff
Stayed 1 night in Aug 2024

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
The guest house doesn’t have any AC and it just has a small fan. The rooms don’t come with a mini fridge either. You have to open the windows in summer so you aren’t hot and then a lot of little flies come in. The area is great and the staff was great but it’s not worth the price. It’s a glorified hostel and for the price it isn’t worth it.
Stayed 1 night in Aug 2024

8/10 Good

SAI MAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure n temperature could be improved by a lot. The slanted roof is health n safety hazard. The staff are helpful n good.
Stayed 3 nights in Aug 2024

10/10 Excellent

VIPUL

Stayed 1 night in Aug 2024

4/10 Poor

Ivo

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Jon

Disliked: Property conditions & facilities, room comfort
Tiny bathroom
Tiny shower! Am 5”3” petite and can barely fit in the shower. If your on the bigger or taller side, book a room with a bathtub. Location is great. Close to everything. Instant Coffee with powdered creamer and sugar. Room is clean. No A/C, so it’s hot during summer. We came here end of July.
Stayed 6 nights in Jul 2024

10/10 Excellent

Rachel

Stayed 1 night in Jul 2024

10/10 Excellent

Devdatta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small place for 4 folks. If you have luggage, managing it in small space is challenging
Stayed 4 nights in Jul 2024

4/10 Poor

Joanna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

avent

Stayed 2 nights in Jul 2024

4/10 Poor

Lynette M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Careful of redirect from Hey to Hey Guesthouse
I will not book again through hotels.com. It listed the main hotel (Hey Interlaken) which I chose for its amenities like air conditioning and refrigerator. However without realizing it I was redirected to Hey Guesthouse which did not have either AC or fridge and it was a tiny room with a fan and a window that could only be opened from the top by climbing up on the sill. The Hey staff was very helpful and put us in a bigger Guesthouse room with large windows but still no AC and very noisy facing the street.
Stayed 1 night in Jul 2024

8/10 Good

Amar

Ok
Stayed 1 night in Jul 2024

6/10 Okay

Brian

Liked: Cleanliness
Room amenities and state of repair were not on par with the high cost
Stayed 2 nights in Jul 2024

8/10 Good

Sarmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area around we were close to everything which is nice the property was nice …
Stayed 3 nights in Jul 2024

6/10 Okay

Kawthr

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
No AC, bathroom tub isn’t clean, shower head is broken.
Stayed 3 nights in Jul 2024

10/10 Excellent

TONY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The guesthouse is separated from the main hotel. It is in prime and convenient location. Very clean and modern. The bath tub had some stains, could be the age. Close to Coop supermarket that is open till 10:00 pm. As others have noted they don’t have AC so if you are heat sensitive I would not stay. We thoroughly enjoyed the experience and we will consider returning again. Interlaken has a lot to offer so I suggest a couple of days min.
Stayed 1 night in Jul 2024

10/10 Excellent

Steventh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convinient, close to station and market
Stayed 1 night in Jul 2024

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and service
Stayed 1 night in Jul 2024

4/10 Poor

ABUNASER

Disliked: Cleanliness, property conditions & facilities, room comfort
No air condition on the room. Bathroom was not clean.
Stayed 2 nights in Jul 2024

8/10 Good

Jan

Stayed 1 night in Jul 2024

6/10 Okay

Allison

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

X

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey hotel is in the perfect location in Interlaken. There’s a bus stop right in front of the hotel that takes you to either train station. It’s in the center of town with plenty walkable dining options. When we arrived, they had trouble with the computer yet staff was very accommodating that our large group didn’t feel like we waited too long. Rooms were clean. Mattresses were medium firm and comfortable. The family rooms were perfect for a family of four giving space for the parents apart from the children in their loft.
Stayed 3 nights in Jul 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2024

2/10 Terrible

elie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay in this hotel. Worst hotel ever.
Worst hotel ever. No Air Conditioner. We booked for 2 days. The hotel had no AC. When we complained the receptionist told us if we want AC we have to pay 150 francs extra. We stayed only one night and we changed to another hotel but we didn't get a refund for the 2nd night. Dirty room. Very rude staff. Shower not functioning well.
Stayed 2 nights in Jul 2024