2/10 Terrible
kelly
Traveled with group
Nov 7, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures are VERY deceiving...
We arrived to a room that looked nothing like what we booked, the doors of every room we walked past looked like they'd been scratched by dogs or attempted to be kicked in. Our room had half new flooring and half old flooring, no towels, drywall was literally cracking and caving in at the floor molding. The lock on the Door to the adjoining room was literally hanging off the door. The bathroom door knob was broken and would lock and get stuck, mirror was screwed onto the wall, with screws evident. We had no towels and had to just about pull teeth to get any. Second day, no housekeeping service, no trash removed from our room, no new towels given. I had to use pool towels, which were also scarce, so I could only find two. Thankfully, we had hung our towels from the night before up so we could re-use them. Floors were sticky, from our actual room, to the atrium area where "breakfast" was served(mixed{fruit loops on bottom, crunch berries on top} cereals in dispensers, once coffee ran out, it was just gone, not to be replenished). We were shown 3-4 other rooms, when we complained and none were better than the one we were in already, so switching wasn't even worth the work.
kelly
Stayed 2 nights in Nov 2024
