2/10 Terrible
Elysia I.
Nov 13, 2024
Liked: Cleanliness
Unsafe Stay
Our VRBO host canceled the last night of our stay less than one month before our trip and we had to scramble to find a place to stay for our conference. She said she refunded us the night plus only $50 for the inconvenience. This refund took multiple phone calls and messages to make official - the total for our stay for weeks showed the same amount we originally paid, increasing each night by over 30%. VRBO had a hard time getting ahold of the host to adjust this despite seeing all our messages via VRBO. They needed more confirmation from the host instead of refunding the amount to us and then working it out with the host. When we got there, there were additional issues on top of only one key in the lockbox for 4 people. The host did not provide the checkin instructions in advance and gave very little information, requiring the first person who got there to write more detailed instructions for the rest of us. There was no map or guide of the building or apartment provided, so we had to ask about wifi and gym access. One of our party was surprised by two "building inspectors" who came in using the key in the lockbox which we had to leave in there since there were 4 of us coming and going. They claimed they were inspecting the property and our host said she would tell us - she later apologized and said it was supposed to happen before we checked in. I asked her for another key and she told me one was taped to the bottom of the front door! Because there was no buffer under the f
Elysia I.
Stayed 3 nights in Nov 2024