4/10 Poor
HO YAN
Traveled with group
Jul 3, 2024
Disliked: Cleanliness, property conditions & facilities
The staff were a bit.. not very nice and keen (until the last day we met a receptionist who was very promising and booked a cab for us, she was the best staff we had met there).
The room was not clean enough. The holder for the shower head was ridiculously tall, which I couldn’t reach.
The kettle was awful with rust and some sediment inside, which I didn’t dare to use. Couldn't close the toilet door tightly.
It seems everything was with dust and the furniture were too old. I didn’t feel too comfortable at the hotel.
Could easily hear people talking next door. No privacy between balconies.
Also there was EDM playing around the pool since 10 or 11am.
The most insufferable thing was we had booked a triple room but there were only 2 blankets inside the closet... however the phone was out of order (not completely), we had to call like 50 times until we could press the button to reach the reception to ask for the missing blanket which never arrived. But we failed to call using that damn phone again so my friend had to walk down to the reception in the midnight to ask…
Nice thing was, they had iron and ironing board in the room which I really appreciated. But it felt dirty so I didn’t use it. There was also a little kitchen and utensils for you to cook. A bit surprised though.
Very close to the coastline and beach where many restaurants nearby. A supermarket is next to the hotel as well.
HO YAN
Stayed 4 nights in Jun 2024