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Cleopatra Luxury Resort Makadi Bay

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cleopatra Luxury Resort Makadi Bay

8 outdoor pools, open 7:00 AM to 5:00 PM, pool umbrellas, sun loungers
Balcony view
Aerial view
Exterior
Sports facility

Reviews

8.8 out of 10

Excellent

Popular amenities

  • All inclusive
    All inclusive
  • On private beach
    On private beach
  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Safaga Road, Makadi Bay, 84515
  • Makadi Water World
    10 min drive
  • Big Dayz Water Sport Center
    10 min drive
  • Desert Rose Aqua Park
    24 min drive
  • Hurghada (HRG-Hurghada Intl.)
    40 min drive

Room options

View all photos for Junior Room

Egyptian cotton sheets, down comforters, pillowtop beds, minibar

Junior Room

  • 699 sq ft
  • Sea view
  • Sleeps 4
  • 1 Twin Bed OR 1 Double Sofa Bed

View all photos for Executive Room

Egyptian cotton sheets, down comforters, pillowtop beds, minibar

Executive Room

  • 1022 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Premium Room, Beach View

Egyptian cotton sheets, down comforters, pillowtop beds, minibar

Premium Room, Beach View

  • Beach view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Premium Room, Garden View

Egyptian cotton sheets, down comforters, pillowtop beds, minibar

Premium Room, Garden View

  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Standard Room, Sea View

Egyptian cotton sheets, down comforters, pillowtop beds, minibar

Standard Room, Sea View

  • 376 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Standard Room, Garden View

Egyptian cotton sheets, down comforters, pillowtop beds, minibar

Standard Room, Garden View

  • 376 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Family Room

Egyptian cotton sheets, down comforters, pillowtop beds, minibar

Family Room

  • 829 sq ft
  • Sleeps 5
  • 1 King Bed OR 1 Twin Bed
Exterior
Jaz Aquaviva - All Inclusive
Pool
All inclusive
Spa
Kids pool
4.5 out of 5, Wonderful, (290)
The price is $128
per night
$167 total
includes taxes & fees
Dec 5 - Dec 6
Jaz Aquaviva - All Inclusive

About the neighborhood

Makadi Bay

Located in Makadi Bay, Cleopatra Luxury Resort Makadi Bay is by the sea, a 3-minute drive from Red Sea and 10 minutes from Makadi Water World. .This beach resort is 24.5 mi (39.4 km) from Marina Hurghada and 26.2 mi (42.2 km) from Hurghada City Center.
View more Resorts in Makadi BayOpens in a new window

What's nearby

  • Makadi Water World - 10 min drive - 3.1 miles
  • Big Dayz Water Sport Center - 10 min drive - 4.5 miles
  • Senzo Mall - 22 min drive - 15.0 miles
  • Desert Rose Aqua Park - 24 min drive - 16.9 miles
  • Hurghada Grand Aquarium - 27 min drive - 19.1 miles

Getting around

  • Hurghada Intl. Airport (HRG) - 40 min drive

Restaurants

  • ‪Венское кафе - ‬18 min drive
  • ‪تشيز فرتز - ‬15 min drive
  • ‪بلوز لوبى بار - ‬15 min drive
  • ‪فيو بار - ‬14 min drive
  • ‪منظر بار - ‬14 min drive

About this property

Cleopatra Luxury Resort Makadi Bay

Luxury resort on the beach, with 8 outdoor swimming pools
Cleopatra Luxury Resort Makadi Bay offers 530 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies or patios. Pillowtop beds feature Egyptian cotton sheets and down comforters. 21-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

This Makadi Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Guests can experience the thrill of a safari, and enjoy recreation facilities including a private beach, 6 outdoor tennis courts, and a marina. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

Children under 14 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision. Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleopatra has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. Children under 14 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
Make yourself at home in one of the 530 guestrooms featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Encounter the local wildlife with a safari, then enjoy a soak in one of the 8 outdoor swimming pools. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the shuttle (surcharge), which operates within 40 km.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Italian cuisine at Vista Mare, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Makadi Bay? This resort has 4788 square feet (445 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Vista Mare - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Pool Bar and Restaurant - This seafood restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Soko Main Restaurant - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Cleopatra Luxury Resort Makadi Bay are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
In-room minibar (some restrictions)

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities

Languages

Arabic, Bulgarian, English, French, German, Italian, Lithuanian, Russian, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 40 km
  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Pool Bar and Restaurant
  • Soko Main Restaurant
  • Vista Mare

Things to do

  • 6 outdoor tennis courts
  • 8 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Motor boating
  • Outdoor pool (guest access)
  • Parasailing
  • Piano
  • Playground
  • Safari
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Water skiing
  • Windsurfing

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4,788 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 9 buildings
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 35
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle
  • Late check-out fee: USD 35 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 2 GB per device; a surcharge applies for additional usage. WiFi is available in the lobby and pool area only.

We should mention

Pool access available from 7:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or fitness facility, while guests under 14 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 14 years old are only allowed with adult supervision

Property is also known as

Cleopatra Luxury Makadi Bay
Cleopatra Luxury Resort
Cleopatra Luxury Resort Makadi Bay
Cleopatra Makadi Bay
Cleopatra Makadi Bay Resort
Cleopatra Resort Makadi Bay
Aldiana Makadi Bay Hotel
Cleopatra Luxury
Cleopatra Luxury Resort Makadi Bay All Inclusive
Cleopatra Luxury Resort All Inclusive
Cleopatra Luxury Makadi Bay All Inclusive
Cleopatra Luxury All Inclusive
Cleopatra Luxury Resort Makadi Bay
Cleopatra Luxury Makadi Bay
Cleopatra Luxury Resort Makadi Bay - All Inclusive Makadi Bay
Cleopatra Luxury Resort Makadi Bay
Cleopatra Makadi Bay Inclusive
All-inclusive property Cleopatra Luxury Resort Makadi Bay
Cleopatra Luxury Resort Makadi Bay Makadi Bay
Cleopatra Luxury Resort Makadi Bay All Inclusive
Cleopatra Luxury Resort
Cleopatra Luxury
Cleopatra Luxury Makadi Bay
Cleopatra Makadi Makadi
Cleopatra Luxury Resort Makadi Bay
Cleopatra Luxury Resort Makadi Bay Resort
Cleopatra Luxury Resort Makadi Bay Makadi Bay
Cleopatra Luxury Resort Makadi Bay Resort Makadi Bay

Reviews

8.8

Excellent

Rating 10 - Excellent. 81 out of 148 reviews" "
Rating 8 - Good. 47 out of 148 reviews" "
Rating 6 - Okay. 11 out of 148 reviews" "
Rating 4 - Poor. 8 out of 148 reviews" "
Rating 2 - Terrible. 1 out of 148 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

HATEM Helmy habib

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, staff so friendly, always make sure everything is clean
Stayed 7 nights in Jul 2024

10/10 Excellent

Edmund

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Bestens, kommen gerne wieder!

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for Egyptian standard. Food was good. Everyone in the family could always find something they liked to eat. Guests could spread out over several pools beach. That created more quite areas and it didn't feel crowded. Staff was always friendly, especially to kids. Rooms and other facilities were clean. I can recommend the hotel especially for family with kids (small and big kids)
Stayed 9 nights in Sep 2023

8/10 Good

Caesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe they still require additional services to be considered a 5 star resort. Providing transportation within the facility would be a plus being that most of the rooms are far from the main building or lobby where the restaurant are located. All in all it was a good place for vacationing.
Stayed 3 nights in Jul 2023

10/10 Excellent

Bishoy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing. Amazing customer service, high quality of food and most important is it’s clean. The restaurant manger treaded us as special guest. Clean Beach and a-lot of activities. Overall experience is great. Highly recommended.

10/10 Excellent

mark

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so lovely and made our stay truly wonderful!
Stayed 3 nights in Feb 2022

10/10 Excellent

AntonyM

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanna say, that this night is an extension for our stay , and that because of the extraordinary work these people are doing here !!
Stayed 1 night in Jul 2020

10/10 Excellent

Antony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely unique! And unforgettable, super staff and nice people, thanks Juliana QM , thanks for each waiter , cleaner and chief, receptionist , you are all doing great !
Stayed 4 nights in Jul 2020

4/10 Poor

Wadie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020

10/10 Excellent

PaulMoon, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantasic break, Dive center at location. poor internet, which may be a good thing for some?
Stayed 5 nights in Mar 2020

10/10 Excellent

Sherif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for both relaxing and activties
It was amazing experince and hotel over all. Yet sone points to consider Heater pool only the smallest one all others are cold Animation is good but mainky for Adults ..kids activyiesbare limited yet they have very nice kids club Main spoken laungauge for animation is germany as 80% are German. They have good jetty and Marina amd coral reef are great if its your first ot 2nd time to snorkelling Renovted rooms are excellent not sure about the others Food is very food with many choices..i prefered lunch over dinner Night shows very nice speically in the Amphiter Staff are very nice and helpful and dont ask for tips . For kids i think its not yue best for them but for Adults way to go
Stayed 2 nights in Dec 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2019

6/10 Okay

Tobias

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2019

6/10 Okay

Abdalla

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not so wow
Room was big honestly. But it was old with old furniture. No refrigerator. Cleanliness is normal. Bathrooms are old and not super wow. Overall it’s ok, but it’s not worth this amount per night.
Stayed 4 nights in Aug 2019

10/10 Excellent

Alber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable trip
Amazing hotel
Stayed 3 nights in Jul 2019

8/10 Good

Mohamed_Salama, Cairo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to who shared in making our stay safe and happy
Stayed 10 nights in Jul 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel 😊
This hotel is wonderful, we highly recommend it. It’s a very big hotel spread over beautifully kept grounds. The pools and pool areas are kept very clean, plenty of room and sun beds for everyone. The food is fabulous, so much variety with a different theme every night, the dining room is spacious and staff very friendly and helpful. We had an executive suite which was huge overlooking the beach and the pools, fabulous suite. The beach is also very good with lovely warm sea. Beach bar was good for snacks lunch time. There was another bar at the beach called halfway bar for just soft drinks, coffee and beer, also at the end of the beach was the diving bar run by the lovely Mishmish, great barman. Will definitely go back there.
Stayed 10 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel and would recommend it to everyone. What we liked: - The food was amazing. So much variety and super fresh. - The property is amazing and setup perfectly, area for kids, area for adults, the beach is nice - but like much of the red sea there are a lot of coral on the beach. There is an amazing pier that is perfect for snorkeling and the reef there is unbelievable SO MANY FISH!! you can go scuba diving there at the resort. - The staff was so friendly. We loved everything really no complaints really. For Americans going there - I just thought it was cool that Hurghada is a vacation spot for Germans and Russians. Just FYI - people might speak to you in German which is fine because they also speak English - I just thought it was interesting haha.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Love how well laid out it was. My room was Fantastic and my housekeeper Mohamed was excellent. Got an amazing portrait by Waseem,a true artist.
Stayed 7 nights in Jan 2019

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at the resort
Absolutely amazing stay. Met so many really nice people both staff and guests. Food and drinks were great. Rageb, bartender at the 24 hour bar was so friendly and accommodating and always smiling. In fact all of the staff were amazing. Animation team, Karen and Saif, both excellent and really friendly too. Can’t mention everyone but believe me the staff are just the best. I will definitely be returning, hopefully soon.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect return visit
This is the 4th time to Cleopatra and already I can't wait to go back. The hotel is large but on huge grounds and the buildings are only 2 storeys so it's very spacious. It literally has everything you could want - pools, bars, fitness centre, spa, beach, diving centre, a la carte restaurants etc. The staff are amazing, so friendly and helpful, nothing is too much trouble. Standard of cleanliness is good, there's always a fantastic selection of food in the buffet restaurant with Friday's Egyptian food excellent. Thoroughly recommended.
Stayed 7 nights in Mar 2018

2/10 Terrible

Mohamad, Calgary, AB CANADA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst Hotel I've ever been at
The animation guy raise his middle finger and threatened of killing me in front of my kids The worst hotel management I’ve ever seen. In our last night, I was waiting with my wife and 2 kids to have our turn in the dart game for more than half an hour which was used by the animation guy tagged ROSLAN, when he was done he moved to the billiard table without giving us the chance to play the dart. I went to talk to him when he said impolitely that he can’t see any problem with that. I told him that I feel it’s impolite way of talking to the guests and that he is representing the hotel, and I asked for his manager. He shouted at me and started to insult me in front of the kids and said he doesn’t have a manager and he raised his middle finger. I shouted at him and told him that he can’t do that in front of the kids, he said “ I CAN KILL YOU AS WELL IF I WANT!!!”. I left the place right away and went to the reception asking about the general manager. Someone called OSSAMA came with the front desk manager and defined himself as the executive manager. I told him what happened and that I want to call the Canadian embassy to protect my family. He tried to apologize and offered one of my 2 kids a t-shirt?! (I refused to take it), then they brought the guy ”ROSLAN” who admitted doing what I said and apologized to me. I told the manager that ROSLAN was threatening that he gonna kill me and I wanna make sure that it’s safe to stay in the hotel for my family or to find a safe hotel.
Stayed 2 nights in Jan 2018

6/10 Okay

sharon, nottingham uk

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
ok hotel
Friendly staff was always happy to help but food was a little to be desired although the deserts were outstanding pools was rarely cleans and didn't seem to have any filters running by our last day floors of pool was dirty and you could see skin marks around the edge
Stayed 7 nights in Sep 2017

10/10 Excellent

Eman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

4/10 Poor

Emma, Ticino

Disliked: Staff & service
Hotel obviously targeting german people.
Staff spoke almost only german, food adapated for german taste, first days kids clud animator spoke russian...
Stayed 13 nights in Jun 2017