I cannot believe that I paid the amount that I paid for this hotel. First, I wanted to make a cup of coffee in my room when I got there. The coffee cups were sticky. I then noticed that the floor in the bathroom had streaks from a dirty mop. I asked for another room. No apology. At the same time that this was going on, the fire alarm kept going off. The lady at the front desk offered no explanation and no apology. I moved my things to the room on the 12th floor. I asked for a room closer to the elevator because of limited mobility. She put me in the furthest possible room from the elevator. Then the fire alarm went off again. My nerves were shot from my 5 hour drive, a dirty room, and these alarms. They announced to go to the stairwells, don’t use the elevators, and if you can’t use the stairs, proceed with evacuation protocol. What??? No one told me what to do if I can’t get down 12 flights of stairs. I talked to the front desk again. I showed her my shaking hands from my nerves. I asked about the fire alarm and she said she didn’t know. No apology. The lack of concern or care from the employees is what was the worst. This was the worst stay I’ve had in a very long time. Do your employees care at all?