Right off the bat, we are wanting to check in and the front desk clerk was nowhere to be found for 10 minutes. We get to our room and the toilet is dirty, the tv is much smaller than it is in the pictures, the comforter looks like it hasn’t been washed, the couch looks either really old or dirty, and also the parking lot was sketchy (we arrived at night). We go to the jacuzzi, it is 10:06 (pool closes at 10), and one of the staff starts yelling at us from the entrance of the pool to get out. Instead of coming to us and asking us to leave which we would have done, she just yelled at us multiple times. The AC in our room was not the best, and the majority of the night was warm even though we set the thermostat at 65. And to top off the already bad stay, it was 11:52, check out is at 12:00, someone came into our room without knocking. I went to the front desk and told the lady in the front about everything that happened and she said she would handle it, but did not type or write anything down or ask me for the room number or my name- so we know that means, nothing will be done.