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Crossroads Inn & Suites

2.5 star property

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Dining
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
$79
$70 nightly
$79 total
Total with taxes and fees
Mar 1 - Mar 2

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(140 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), Crossroads Inn & Suites is within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. .This hotel is 0.7 mi (1.1 km) from Gatlinburg SkyPark and 0.8 mi (1.2 km) from Gatlinburg Convention Center.

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.3 miles
  • Historic Ogle Log Cabin - 5 min walk - 0.3 miles
  • Anakeesta - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Gatlinburg Convention Center - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Pancake Pantry - ‬8 min walk

About this property

Crossroads Inn & Suites

Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 78 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 801 out of 1520 reviews
Rating 8 - Good. 420 out of 1520 reviews
Rating 6 - Okay. 178 out of 1520 reviews
Rating 4 - Poor. 63 out of 1520 reviews
Rating 2 - Terrible. 58 out of 1520 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

BAOCHENG

Stayed 2 nights in Oct 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. This hotel is close to Anakeesta and in the center of Gatlinburg. I walked all around the town and it was very convenient.
Stayed 2 nights in Nov 2025

6/10 Okay

EMANUEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A/C was very loud. Very loud environment - peolpe talking, kitchen staff making noise starting around 6am.
Stayed 1 night in Nov 2025

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and the staff was super friendly!
Stayed 2 nights in Nov 2025

10/10 Excellent

RODNEY

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent room. Ours had a nice fireplace, wonderful for Floridians visiting Gatlingburg in 20 degeees weather.
Stayed 3 nights in Nov 2025

2/10 Terrible

Joseph

They have construction going on at Hotel. I booked 2 rooms, one for me and one for my daughter. At 7am they started taking down a stairwell with me under it and my daughter above it.. with a Jackhammer.. im so outraged 😠. My wife recorded ot with sound. Ill be filling a formal complaint
Stayed 2 nights in Nov 2025

10/10 Excellent

gayle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Gas fireplace was on when we got there. We enjoyed our stay. We had hoped for wood burning. I searched and never wa able to find the answer online.
Stayed 2 nights in Nov 2025

10/10 Excellent

Deana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean, very friendly
Stayed 5 nights in Nov 2025

10/10 Excellent

Judy

Staff, clean room, location
Stayed 2 nights in Nov 2025

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hair in the shower drain. Shower didn’t drain and had standing water when taking a shower. What appeared to be mold around the bathroom sink. The most uncomfortable bed I’ve ever slept in. Very hard and you could feel the springs. Front office staff was very nice though.
Stayed 1 night in Nov 2025

10/10 Excellent

Daffeney

Liked: Cleanliness, amenities, property conditions & facilities
The room was super clean, staff very friendly and helpful. I had such a pleasant stay. It was nice and quiet. Super hot shower too. Close to everywhere I wanted to be. I will definitely be back.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, excellent housekeeping service! We really enjoyed our stay here
Stayed 2 nights in Nov 2025

10/10 Excellent

Joaquin L

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Nov 2025

10/10 Excellent

Lingshu

Stayed 2 nights in Nov 2025

10/10 Excellent

Tetiana

Liked: Cleanliness, amenities, property conditions & facilities
Clean, warm, nice room, great location
Stayed 1 night in Nov 2025

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff, great location.
Stayed 1 night in Nov 2025

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2025

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and the room was clean.
Stayed 5 nights in Nov 2025

6/10 Okay

Tory

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Hair and mold in the bathtub when we checked in, 6 of 17 light bulbs did not work, televisions did not work most of the time, recessed light fixtures and outlets falling out of the ceiling and walls, fan in the bathroom did not work, the heat fan and blower were extremely loud. Due to staffing issues maid service was given only once and we had to buy our own toilet paper. The room itself was quiet from the outside noise and the jet tub was very nice and relaxing. Check in and out was good. About half the lights were replaced when I told the desk of the issue. With the maintenance issues I would not recommend this hotel at this time.
Stayed 3 nights in Nov 2025

10/10 Excellent

Marc, Burlington

Liked: Cleanliness, amenities, property conditions & facilities
Professional
Stayed 1 night in Nov 2025

8/10 Good

Elizabeth

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, room itself was dated, and the bath/shower needs to be replaced.
Stayed 3 nights in Nov 2025

8/10 Good

Timothy, Knoxville

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness: 8.5/10, need to vacuum better around the edge of the rooms, move couch to vacuum under it and dust the trim. Staff: 10/10 Amenities: 10/10, two bathrooms in the room was a pleasant surprise
Stayed 3 nights in Nov 2025

2/10 Terrible

Joshua

Stayed 3 nights in Nov 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location & the breakfast was good!
Stayed 2 nights in Oct 2025

6/10 Okay

Madhusudhan

Stayed 1 night in Nov 2025