4/10 Poor
Stacy
Aug 7, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an ant infestation in my room. When I notified the staff, they told me I wasn’t supposed to have food in the room. I woke up everyday with bug bites on my hands and arms and began to think they were bed bug bites. I stayed here for 2 weeks and was paranoid and itchy the whole time. The manager complained and bad mouthed my sister while she was on hold trying to get the ant problem resolved. She overheard every rude word Gwen said about her. After being transferred to a different manager there was still no refund given. The room was not terrible, but it was obvious that they are not thoroughly cleaned. There was food under the bed, couch and radiator that was not mine and I’m guessing is the reason the ant problem was so bad. This hotel would have gotten only one star from me but their pearl waffles from the complimentary breakfast was the redeeming factor.
Stacy
Stayed 13 nights in Jul 2024