4/10 Poor
Karen A., Centennial, CO, USA
Nov 5, 2024
Liked: Cleanliness
Electrical problems at the Big Surf condo
This was our second time staying at Michelle's Big Surf condo near Ala Moana, and this time our experience did not go very smoothly. Upon arrival, we discovered the lights were out in the bathroom, kitchen, and both bedrooms. We contacted Michelle, and she responded immediately since she lived next door to the rental property. Over the next 5 days, she arranged for several electricians to look at the circuit problem, but the fixes were only temporary. We were being careful to turn off the A/C and lights when we left the building, and were careful not to overload the circuits. Unfortunately, Michelle had left the island and was not as available to help us. During this time, the water was also turned off for longer than was planned, adding to our discomfort. Eventually, there was a total power outage where we were left in total darkness and a burning smell was coming from the circuit box. At this point, my sister and I decided the condo was unsafe and we had to find another place to stay for our final two nights. Michelle did try to help us, and she did give us a refund for the last two nights and a little extra for 'pain and suffering', but the electrical problems seem to require a major upgrade since it is an old building. I hope this gets remedied for future guests. It is a shame since we really liked the location and other aspects of the property.
Karen A.
Stayed 8 nights in Oct 2024