The location of the hotel is pretty convenient and the staff is great. I booked a room with a partial ocean view and wasn’t even able to see the ocean at all, not a big deal though.
On one of the days, they were testing the emergency alarms from 10am until 4pm. Super annoying.
However, when you check-in they require you to pay a $45 (plus tax) “Destination Fee” per guest that covers a cup of coffee, “beach candy” at a resort 20 minutes away, wifi, bike rentals, and a complementary drink, among other unnecessary amenities. When we went to get our complementary drink at the pool we were given an 8oz plastic cup of beer and then we were told that if we wanted to use the cabana’s we need to pay ANOTHER $50 and make a reservation even though no one was sitting in them. In the morning around 8:30am we were informed that the complimentary coffee had run out.
Not only were the PAID amenities subpar, there is only one ice machine and one microwave for 19 floors, the coffee maker in the room only came with one cup, there were only 3 sets of towels for a 4 person bedroom, and the carpet and curtains in our room had red stains on them.
We needed a late check out due to a flight delay and we received different information from each employee. One of them claimed that it was $30 an hour after check out, one of them claimed it was a day rate if we needed to check out past 2pm, and another requested that we ask a different employee the next day.
Honestly, would not stay here again.