We requested housekeeping refresh the room twice during our four day stay. They never came. We had to go to front desk to request toilet paper, towels, coffee, creamer, cups, etc. The toilet was leaking in our room and the whole room smelled of mildew. The room was too hot and we opened the window while in the room, but did not want it open in first floor room at night or while gone. This room was way to expensive for this type of customer service. There was always only one person at the front desk who had to handle everything from check-in to security checks to phone calls to escorting people to the hot tub. The location is nice, but that is all.